Cosmetics Sales
Enchantis CosmeticsFind BBB Accredited Businesses in Cosmetics Sales.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
BBB received a significant volume of complaints against this business in a relatively short timespan. This influx of complaints prompted an internal investigation of the business’s practices. Based on BBB’s review, it appears this business is an online cosmetics retailer. BBB sent correspondence to the business by email and postal mail on May 30 and July 1, 2019. Our letters requested the following:
- Information concerning where the business is physically located. BBB currently lists an address of 5830 E 2nd St Ste 8, Casper, WY 82609. BBB understands that this is a commercial registered agent’s location and not typically a physical place of business.
- Copies of company advertising, including marketing/promotional materials and/or solicitation pieces.
- A list of any additional websites the business operates.
- The name of the business’s principal/s.
The business did not respond to BBB regarding these requests.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
Advertising Review
On May 30 and July 1, 2019, BBB requested that the business modify its website advertising to be in compliance with the BBB Code of Advertising.
BBB noted that virtually every item on the business’s website appears to be "on sale." The BBB Code of Advertising addresses sales and pricing issues in Sections 2-7. The offered price for the business’s items appear to be the usual selling price and not representative of a limited sale as their advertising implies with a struck out price and an accompanying statement such as, "Save 32.00 USD."
BBB requested that the business modify its advertised prices to be in compliance with sections 2-7 of the BBB Code of Advertising by removing the misleading sales price claims or by conspicuously disclosing which valid basis of comparison is being used.
The business’s website also contains the statement, “Based in Delaware, the United States of America, Enchantis acknowledges well the responsibilities to its environment and community.”
The only address listed for the business appears to be in Casper, Wyoming and not Delaware. BBB, therefore, requested that the business provide an updated address in Delaware or update this statement on their website to accurately reflect their place of business.
The business’s website also makes the following claim:
“While seeking to catch and create the most innovative cosmetics design, Enchantis always tries to maintain its environmental liabilities. In addition to that, cruelty-free is a key attribute that Enchantis perpetually upholds! We have a high standard on how furry friends should be treated and are extremely against animal-abuse! Thus, our associated parties and products are 100% animal-friendly and vegan!”
BBB requested that the business substantiate these claims by providing valid documentation demonstrating that all of their products are, in fact, cruelty-free and vegan.
The business did not respond to BBB regarding our advertising concerns.
Reason for Rating - Not Rated
This business has no rating because BBB has information indicating it is out of business.
Service Area
- 80504
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