Appliance Repair
Blue Tie Appliance GuyFind BBB Accredited Businesses in Appliance Repair.
About
Important information
- Advertising Review:
On February 6 and 15, 2023, BBB contacted the company regarding issues found on the company website, bluetieapplianceguy.com. The company was asked to modify, substantiate or discontinue the claims based on BBB's Code of Advertising.
1. “We guarantee we will fix the issue and it will stay fixed for a year or you don’t pay a dime.”
Based on the Warranties or Guarantees section of the BBB's Code of Advertising, BBB recommended adding a statement to the website explaining the complete details of the “fixed for a year” guarantee.
2a. “If you’re not satisfied, we guarantee that we will send out another technician or refund 100% of
the money you paid to us.”
b. “QUALITY ASSURANCE With our consumer protection plan if you aren't happy with your service
we will return your money. If you aren't happy you don't pay.”Based on the Warranties or Guarantees section, BBB asked if the company refunds the full purchase price of the advertised products or service at the consumer's request each and every time. If the company does stand by a satisfaction guarantee, up to a full refund, BBB recommended adding any material limitations or conditions that apply to their satisfaction guarantee, clearly and conspicuously, to the company website for consumer review. If the company does not wish to include a satisfaction guarantee up to and including a full refund, each and every time, BBB recommended modifying the statements. BBB also recommended explaining the conditions of when and who decides if a technician comes back out or if money is refunded for statement a. BBB asked if the two statements contradict one another.3. “Lowest Price Guarantee”
Based on the Warranties or Guarantees and Price equaling, meeting competitors’ prices sections, BBB recommended adding any material and significant conditions that apply to the company’s best price guarantee to the website for consumer review. This should include any evidence the consumer must present to take advantage of the offer.
As of February 22, 2023, the company never responded to BBB.
Business Details
- BBB File Opened:
- 2/10/2021
- Business Management:
- Derick Paugh, Owner
Additional Contact Information
- Principal Contacts
- Derick Paugh, Owner
- Customer Contacts
- Derick Paugh, Owner
Additional Information
- Business Categories
- Appliance Repair
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.