Complaints
Current Alerts For This Business
A pattern of complaints and customer reviews has been detected for Everlight Solar. These complaints and reviews pertain to high pressure and aggressive sales tactics - including, but not limited to - salespersons ignoring "no solicitation" signs, continuing to pressure consumer even after told they were not interested in product, and coming at odd hours of the day/night. A letter was sent to Everlight Solar on 8/12/24, requesting that this pattern of issues be addressed.
On August 23, 2024, BBB received a response from Everlight Solar addressing the issues presented in the pattern of complaint letter.
Everlight Solar states that their sales practices are fully aligned with industry standards and customer expectations, and that their sales methods are continuously evaluated and refined to ensure the highest level of professionalism. They also state that their door-to-door team doesn’t sell anything; they only schedule appointments for homeowners interested in going solar.
They also state that their sales personnel are receiving ongoing training to reinforce their commitment to ethical and respectful sales practices. They additionally state they have implemented monitoring procedures – such as using technology that records audio of every single door-to-door interaction for coaching and quality assurance purposes. Over the past six months, they tell BBB that they have also incorporated “Do Not Knock List” technology to ensure homeowners that have requested no further visits are not visited again.
Everlight Solar states that the number of BBB complaints received in the last 36 months (15) is “relatively minor” when taken into scope with the number of doors knocked on (413k+). And because “every interaction” between their employees and homeowners, potential customers, and customers is tracked, they are able to “respond to any individual question with a detailed response.”
Customer Reviews are not used in the calculation of BBB Rating
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Get a QuoteCustomer Complaints Summary
0 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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