Business ProfileforXymox Percussion
Current Alerts For This Business
On May 21, 2021, Better Business Bureau was alerted to a business operating as Xymox Percussion in Yakima, Washington 98908. The business advertises providing Custom Drum Mutes, Hybrid Snare Drums, and other drum kit related items. Consumers allege ordering custom drum kits that are not delivered as promised and Xymox Percussion is unresponsive to their request for assistance regarding delivery and refunds. To date, BBB has received 1,450 complaints and 165 customer reviews.
On May 26, 2021, BBB reached out to Xymox Percussion regarding the consumer complaints and the business provided the following response.
“Hello!
Thank you for your inquiry. We have now completed our move/transition and will start calendaring outstanding orders for production by the end of this month. Please check back at that time and we will be able to provide an updated shipping date for you order.
Sincerely and thanks,
The Xymox Team
PS: We have resumed posting daily (usually) updates in our stories on Instagram. Check out our IG stories to see what we're to at Xymox!
For address changes or product change requests please email your order number and the updated information to: updates@xymoxpercussion.com
For web site or online store technical support please email: support@xymoxpercussion.com”
Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at https://reportfraud.ftc.gov/#/.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 420 S 72nd Ste 180-310, Yakima, WA 98908
- BBB File Opened:
- 3/25/2021
- Alternate Business Name
- The Xymox House
- Business Management
- Mr. Kevin Heuerman, Member
- Ms. Jen Heuerman, Member
- Contact Information
Principal
- Mr. Kevin Heuerman, Member
- Ms. Jen Heuerman, Member
Customer Contact
- Mr. Kevin Heuerman, Member
- Additional Contact Information
Email Addresses
- Technical Support
- Customer Service
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
TaM
1 star11/29/2021
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