Collections Agencies
Convergent Outsourcing IncHeadquarters
Find BBB Accredited Businesses in Collections Agencies.
Complaints
Current Alerts For This Business
On November 23, 2021, Better Business Bureau recognized a pattern of consumer complaints filed against Convergent Outsourcing Inc.
Consumers are alleging Convergent Outsourcing Inc is outsourced by Cox Communications to handle debt reconciliation and debt collections. Consumers claim their identity is being stolen and they are being harassed by phone calls stating they have debt that is owed. Consumers are alleging that Convergent Outsourcing Inc works for several businesses, one being T-Mobile USA. Consumers are alleging Convergent Outsourcing Inc is calling them and seeking payments on behalf of T-Mobile USA. Consumers have stated that the Federal Communications Commission and other federal agencies are involved due to discrepancies of T-Mobile USA and what appears to be fraudulent activity on customer accounts. Consumers have alleged they have sent payments to Convergent Outsourcing Inc in exchange to have all information related to a debt removed from their credit files. Consumers have tried to dispute these reports through Credit Karma and other third-party credit reporting agencies. Consumers claim they are receiving reports of credit files opened on behalf of Convergent Outsourcing, Inc.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.