Business ProfileforAthletic Cases, LLC
Current Alerts For This Business
On April 6, 2021, BBB recognized complaints from consumers regarding delivery and customer services issues. Athletic Cases, LLC has only received 4 reportable complaints in the past 12 months, however these complaints were closed with no response as the business has been unresponsive to complaints for a considerable amount of time. Consumers allege that the business charges immediately for orders, yet they do not receive any information regarding the order, such as an order confirmation and/or tracking and shipping information. Furthermore, consumers report they do not receive their orders even after being charged. In addition, consumers allege that the business does not have a working phone number and is not responsive to multiple emails, resulting in not being able to inquire about or obtain a refund for undelivered orders.
On April 6, 2021, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
On April 2, 2020, Better Business Bureau reached out to Brew Sleeves and asked them to respond to the pattern of complaints. As of April 9, 2020, they have not responded.
Consumers can file complaints with Better Business Bureau at www.BBB.org, as well as with the Washington Attorney General’s Office Consumer Protection at https://www.atg.wa.gov/consumer.protection.
Additional business information
Upon review of their refund policy, it states "To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.” The refund policy further states that shipping costs are not refunded. This contradicts the “30-day money back guarantee” which states “We stand by our products and offer our customers a 30-day money back guarantee. If you feel our products didn't meet expectations, we'll gladly refund or replace the item.”
BBB has also received numerous complaints from consumers alleging that they receive the wrong product or no product at all. Consumers also allege that they are unable to receive refunds, even in situations where they never received the product.
Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
On April 8, 2019, the business responded stating they would be updating the website “by the end of the week to meet the guidelines.” As of May 7, 2019, Athletic Cases has failed to substantiate or modify its advertisement.
For additional information on the Code of Advertising, please visit http://www.bbb.org/council/for-businesses/code-of-advertising.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- Kent, WA 98031-3935
- BBB File Opened:
- 1/10/2017
- Years in Business:
- 7
- Business Started:
- 11/23/2017
- Business Started Locally:
- 11/23/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Brew Sleeves
- Business Management
- Mr. Michael Donia, Owner/Member
- Contact Information
Principal
- Mr. Michael Donia, Owner/Member
Customer Contact
- Mr. Michael Donia, Owner/Member
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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