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- Advertising Review:On December 9, 2015, BBB contacted Pro Auburn Locksmith WA regarding an advertising claim found on their websites, http://toplocksmithcharlotte.com/ and http://locksmithbridgeportct.com/. Specifically, the company advertises "100% Satisfaction Guaranteed" without providing consumers with the details of the guarantee.
According to the Code of Advertising, when using the term “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. When "Satisfaction Guarantee" is used in advertising, any material limitations or conditions that apply to the guarantee should be clearly and prominently disclosed.
Despite written requests, as of August 7, 2018, Pro Auburn Locksmith WA has failed to substantiate or modify its advertisement.
For additional information on the Code of Advertising, please visit http://www.bbb.org/council/for-businesses/code-of-advertising - Advertising Review:On December 9, 2015, BBB contacted Pro Auburn Locksmith WA regarding an advertising claim found on their websites, http://a1auburnlocksmith.com/, http://toplocksmithcharlotte.com/, http://a1locksmithinchicagoil.com/ and http://locksmithbridgeportct.com/. Specifically, the company advertises "100% Satisfaction Guaranteed" without providing consumers with the details of the guarantee.
According to the Code of Advertising, when using the term “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. When "Satisfaction Guarantee" is used in advertising, any material limitations or conditions that apply to the guarantee should be clearly and prominently disclosed.
Despite written requests, as of February 7, 2018, Pro Auburn Locksmith WA has failed to substantiate or modify its advertisement.
For additional information on the Code of Advertising, please visit http://www.bbb.org/council/for-businesses/code-of-advertising
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