Business ProfileforMaster Cleaning, LLC
Current Alerts For This Business
Specifically, the company's use of the claims "We Guarantee Your Satisfaction" and "Best Price Guarantee" do not meet Better Business Bureau Code of Advertising guidelines.
According to the guidelines: "When using the term "guarantee" or similar terms in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request. Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee."
The BBB requested written clarification from the company on the specifics of their guarantee claims on November 19, 2019. Master Cleaning has failed to respond to the BBB regarding these ad challenges.
Specifically, a consumer complaint alleged that they received a coupon in the mail from Master Cleaning claiming "Whole House Pressure Washing says $149.99 do up to 2500 sq.ft." When the technician arrived he stated that it would $310 due to an extra chemical that needed to be used at $40 per side. According to the consumer the technician allegedly stated that due to the amount of dirt on the house that the extra chemical would be needed without it and at the $149.99 price the pressure washing would not clean the house. No mention of the extra charge was stated in the advertisement or during the telephone conversation the consumer had with the receptionist at the company when the consumer scheduled the appointment.
According to the guidelines: "The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB."
Master Cleaning, LLC has failed to respond this ad challenge brought to their attention by the BBB.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 419 S. Lynnhaven Rd., Ste.102, Virginia Beach, VA 23452-6653
- BBB File Opened:
- 10/5/2007
- Contact Information
Principal
- Abdusamat Irgashev, Registered Agent
- Additional Contact Information
Phone Numbers
- (804) 852-8030Other Phone
- (757) 769-4347Other Phone
- (804) 852-8030
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.