Business ProfileforGrand Discount Furniture

In April 2021 BBB investigated Grand Furniture business practices. This investigation was prompted by a pattern of consumer complaints alleging product quality, payment and billing issues, and warranty issues prompting request for repairs under the warranty, payments to be credited, billing adjustments, and refunds. During the investigation it was revealed that Grand Furniture has a current 2021 business license according to the Commissioner of Revenue for Virginia Beach, Virginia and is active in good standing with the Virginia State Corporation Commission. As of the date of this Business Profile, the company has had no reports posted to the BBB's ScamTracker page: https://www.bbb.org/scamtracker/us
On April 5, 2021 BBB notified the company about the pattern of complaints alleging product quality, payment and billing issues, and warranty issues prompting request for repairs under the warranty, payments to be credited, billing adjustments, and refunds. The Better Business Bureau requested information on how Grand Furniture was going to correct the pattern of customer complaints.

As of the date of this Business Profile, the company has not responded further to BBB's request for a written plan of action for resolving the pattern of complaints and the letter has not been returned by the post office.