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Important information

• Additional Info:

  Freezing a Massage Envy Spa Membership

  There may be times when you would like to freeze your membership due to extenuating circumstances, such as extended illness, military leave or temporary relocation. When a membership is frozen, a member may not use his/her membership benefits or accrued membership services(massages or facials) for the duration of the freeze period.A minimum of one membership payment must have been made before a membership is eligible to be frozen.You may freeze your membership for a minimum of 30 days and a maximum of half of your original membership term. For example, a member with a twelve month membership term may freeze their membership for up to six months. Only six and twelve month memberships can be frozen.Memberships may be unfrozen at any time at least 30 days after the start of the freeze or will automatically recommence on the pre-determined freeze end date. At the end of the membership freeze term, your dues will continue with your next scheduled electronic funds transfer (EFT) date. Remember that you must be a member for a minimum of 31 days before you may freeze your membership.A membership must be unfrozen a minimum of 30 days before it can be frozen again.Your membership expiration date will be extended by the amount of time that your membership was frozen. Terms, conditions, rules and regulations of the original Membership Agreement continue to apply through the extended membership term. To initiate a freeze, simply complete the Membership Freeze Request Form at your home clinic.

  Notes About Membership

  A 1-hour session consists of a 50-minute massage/facial and time for consultation and dressing.Members are required, per the Membership Agreement, to notify the clinic in writing of any change in credit card or account information on file prior to the next electronic funds transfer (EFT) date. Payment Authorization Forms are available at the front desk from an associate. Members are also required, per the Membership Agreement, to notify the clinic in writing of any change of address.You have the entire length of your membership to use your membership services as long as your account is not frozen and in good standing. Any unused services will expire should you elect to cancel or not to renew your membership.Massage Envy Spa memberships are non-transferable.Membership offerings are auto-renewable. At the end of the initial term of membership, your monthly dues will automatically renew on a month-to-month basis unless you have elected otherwise on the Membership agreement.A Family Add-On membership is defined as any immediate family member who resides in the same household. Picture ID or another form of identification is required upon enrollment in a Family Add-On offering to ensure the primary and add-on member reside in the same household.  The Family Add-on Membership must reside in the same clinic as the primary membership.Massage Envy Spa is not responsible for lost or stolen articles or items.Massage Envy Spa reserves the right to change clinic rules, regulations, and pricing at any time upon providing reasonable notice.You agree to follow clinic rules and regulations. We have the right to refuse or discontinue service for any reason.