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Business Profile

Genealogy

One Great Family

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Genealogy.

Visit Website(801) 491-0335
See Hours
Operating Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

About

Important information

  • Additional Info:
    Terms and Conditions of the company (as stated on their Web site):
    Subscription membership in the Service is on a continuous service basis. This means that once you have become a subscribing member, your subscription will be automatically renewed and your credit card will be charged based on the subscription program (monthly, quarterly, biannually or annually) you have chosen. Credit card charges will be processed within 24 hours after subscription and products included in memberships will be shipped shortly thereafter.

    Subscription costs may be changed by OneGreatFamily at any time and each renewal of your subscription will be at the then standard renewal cost for the period which you originally selected when you subscribed.

    CANCELLATIONS

    7-Day Free Trials
    A free trial subscription comes with the option to cancel anytime during the trial period and not be charged. To avoid being charged after the trial period, you must finalize your cancellation request within the trial period by following directions that will be given to you when we have received your cancellation request. To make a cancellation request, click on the Contact link in the footer of the (company's) web site, then choose "Select Subject" then "Cancellation Requests" for the Subject and follow instructions. Once you complete your 7-day free trial, you may not receive a refund for any reason.

    Monthly, Quarterly and Annual Subscriptions without a 7-day Free Trial
    To cancel a monthly, quarterly or annual subscription, you must call us at 800-489-0932 or such other number that is provided you through the web site. Except in the case of certain annual subscriptions, no refunds are given when a monthly, quarterly or annual subscription is cancelled. An annual subscription comes with the option to cancel during the first 10 days and receive a full refund, unless the annual subscription began with a free trial period, promotion or is a gift subscription. The 10 day refund period begins on the day you registered for the subscription service, which is also the day you are given access to the subscriber features of the service. When canceling a qualifying annual subscription you must call us at 800-489-0932 or such other number that is provided you through the web site. Please have your user name and account number ready when you call. Your cancellation call must be received by end of business (5:00 pm Mountain Time) on the 10th subscription day. Please allow a reasonable time for the refund to be credited back to your card if you have subscribed by credit card.

Business Details

BBB File Opened:
1/31/2002
Business Started:
12/17/1998
Business Started Locally:
12/17/1998
Business Incorporated:
12/17/1998
Type of Entity:
Corporation
Alternate Names:
Snap Roots
Onegreatfamily.com
Z-Corp
kin2.me
Business Management:
Mr. Alan Eaton, Founder & CEO
Ms. Glenna Diamond, Customer Contact

Additional Contact Information

Principal Contacts
Mr. Alan Eaton, Founder & CEO
Principal Contacts
Mr. Alan Eaton, Founder & CEO
Customer Contacts
Ms. Glenna Diamond, Customer Contact
Additional Websites
Website 1

Additional Information

Refund and Exchange Policy
A subscriber for OneGreatFamily has to enter their data andagree to the Terms and Conditions before an account is created. The belowinformation is on the Terms and Conditions.
IMPORTANT -- READ CAREFULLY: This End-User License Agreement("Agreement") is a legal agreement between you (the person acceptingthis agreement by clicking the [Accept] button below) and Z-Corp, a Utahcorporation, dba OneGreatFamily.com, for the software product identified above,which includes computer software and associated electronic documentation (the"Software"). BYCLICKING THE [ACCEPT] BUTTON, OR OTHERWISE DOWNLOADING, INSTALLING,COPYING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OFTHIS AGREEMENT, INCLUDING THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITYAND TERMINATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS OF THISAGREEMENT, DO NOT DOWNLOAD, INSTALL, COPY OR USE THE SOFTWARE APPLICATION, ANDEXIT NOW. Subscription membership in theService is on a continuous service basis. This means that once you have becomea subscribing member, your subscription will be automatically renewed and yourcredit card will be charged based on the subscription program (monthly, quarterly or annually) you have chosen. Credit card charges will beprocessed within 24 hours after subscription and products included inmemberships will be shipped shortly thereafter. To cancel yoursubscription to the Software go to the OneGreatFamily Home Page located at http://www.onegreatfamily.com/Home.aspx.  Then click on "Contact Us"located in the footer of the Home Page.  This option will take you tothe ContactCustomer Support page.  Under thesection titled "SendUs A Message," please select "Contact Me about SubscriptionCancellation." 
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Genealogy

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