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          Find a Location

          Via Benefits (One Exchange) has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVia Benefits (One Exchange)

            Insurance Consultant
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate this business has a pattern of complaints alleging Reimbursement/Coverage and Customer Service Issues. Customers allege reimbursement claims were delayed or denied, sometimes repeatedly, despite providing required documentation. Customers allege having to send in documentation multiple times, some state despite using certified mail or receiving a fax confirmation their private information was reportedly lost. Customers claim errors made by the business led to a lapse in coverage, long delays in reimbursements, or incorrect account balances. On November 13th, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of December 5th, 2019, BBB has had no response.

            Contact Information

            10975 S Sterling View Dr

            South Jordan, UT 84095-4074

            Visit Website
            (650) 288-4800

            Customer Reviews

            1.1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Towers Watson Exchange Solutions provides enrollment assistance for insurance and prescription drug coverage.

            Business Details

            This is a multi-location business.

            Find a Location

            Via Benefits (One Exchange) has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              10975 S Sterling View Dr, South Jordan, UT 84095-4074
              BBB File Opened:
              8/24/2009
              Years in Business:
              14
              Business Started:
              4/19/2010
              Business Started Locally:
              4/19/2010
              Business Incorporated:
              2/7/2014
              Type of Entity:
              Corporation
              Alternate Business Name
              • Towers Watson's OneExchange
              Business Management
              • Mr. John Haley, CEO
              • Mr. Darren Bresee, Director of Human Resources
              • Mr. Joseph J. Murad, Secretary
              • Ms. Candice Robison
              • Mr. Christopher Felt, Customer Service Representative
              Contact Information

              Principal

              • Mr. John Haley, CEO
              • Ms. Candice Robison

              Customer Contact

              • Mr. Christopher Felt, Customer Service Representative
              Additional Contact Information

              Fax Numbers

              • (650) 344-3975
                Primary Fax
              • (801) 413-0991
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Insurance Companies

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/29/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Complaint Details Unavailable

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Edward O

              12/06/2021

              Actually one star is over rating this company, they should be rated 0 stars, or negative stars.So far, they have been completely useless. It is impossible to schedule an appointment with them. I have scheduled two appointments for a certain day and time, but when I call in, there was a wait time of 187min and 370 min respenctively. I have also tried leaving my number for a call back instead of waiting to talk to someone - which is an offered service when you contact them - but they never call back.
              Read 11 More Customer Reviews

              Local BBB

              BBB Mountain West

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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