Business ProfileforWasatch Property Management, Inc.

I live in their *********************** in ********, **. And they are the worst apartments I have ever lived in. There are constant issues, and their office staff does nothing to resolve them. In fact, they will ignore emails for months if you send them. Also tried to reach out to Wasatch directly to which my email was also ignored. Let's start with the most recent-I was out of town for a week, while gone they entered my apartment to change the batteries on my keypad. Had no idea they were doing that till I got a review for maintenance after the fact. The bigger issue was when I got home to find my door had been left unlocked after that. Meaning my apartment was wide open for a week. And there has been such much theft in this complex, I feel it should have been extremely important to ensure they locked my door. Their response? We're so sorry that happened and we'll use it as a coaching opportunity. Great. That does me nothing. Speaking of theft- there is no secure access or cameras to the storage units here. The building where mine are have been broken into at least 3 times that I"m aware of and on the 3rd time a bunch of stuff was stolen out of my unit. I was forced to file a police report even the cop said was pointless because there are no cameras, nothing to show who may have entered or when the theft occurred (cause I don't check my storage unit daily). I received no compensation for the stolen items, nothing more than again an empty apology. When you tour this place their big selling point is that they are solar powered so you will save SO much on your utility bills. This is a lie, they sell more of the power back to the grid than they give to residents and my electricity **** has been the same as I've paid anywhere else. And they keep increasing other charges like trash pickup (which you can't decline you have to accept) and I've never paid so much as 1 person for things like water. The apartments were put up too quickly and they are not built well. I had a leak in my balcony door that they attempted to fix but didn't and water keeps coming in when it rains. Blind is now ruined and they still have yet to do anything about it. Many other people have complained of leaky roofs. They also put no thought into sound barriers between apartments. I am well aware in apartments you may hear your neighbors but I've never lived anywhere that was this bad. You could probably hear a pin drop. And I have some terrible neighbors above me who are always loud with music, stomping, yelling. I've made many complaints, many reports to the security team, etc. And nothing more happens than giving them a "3 day notice to comply or vacate" to which they comply for 3 days then go right back to being loud. I have so many complaints these are just a few. And they still aren't resolved. Other than offering me a lease cancellation, which will include a fee of course. Cause they charge for just about anything here. It's not worth it, it looks pretty and nice when you tour but there are so many apartment complexes out there and for the price you pay here... you could go about anywhere else.