Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Billing Services

National Fitness Financial Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

About

Important information

  • Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
  • Additional Info:
    J. Hoyt Stephenson is also a principal officer in FD Group. A separate report for FD Group is available upon request.

About This Business

Products and Services

National Fitness Financial Systems, Inc. is a third-party billing company for health fitness clubs and gyms throughout the United States. The majority of complaints pertain to consumers attempting to cancel their gym membership agreement. Based on the complaints processed by the BBB, it appears that many consumers do not follow the cancellation procedures set forth in the gym membership agreement that the consumer signed and agreed to. Consumers are advised to carefully review any contracts before signing and have a clear understanding of the cancellation procedures set forth in the contract.

If you have a dispute regarding the contract or club you joined you should contact the club directly or the BBB where the health club is located. If your complaint is regarding the billing of your account it should be directed to NFFS through BBB of Utah.

Business Details

BBB File Opened:
4/4/1994
Business Started:
8/15/1984
Business Started Locally:
8/15/1984
Alternate Names:
National Financial Systems, Inc.
National Fitness Financial Systems, Inc.
National Fitness Management
National Fitness
National Fitness, Inc
National Fitness Financial
Business Management:
Mr. Bailey Hall, President
Mrs. Jamie Sorensen, Manager
Ms. Angela M. Lopez, Compliance Manager

Additional Contact Information

Principal Contacts
Ms. Angela M. Lopez, Compliance Manager
Customer Contacts
Ms. Angela M. Lopez, Compliance Manager
Fax numbers
Primary Fax: (801) 825-3636
Other Fax: (801) 926-3149
Additional Phone Numbers
Other Phone: (800) 658-7727
Other Phone: (800) 658-7700
Other Phone: (801) 948-1916
Other Phone: (801) 926-3137
Other Phone: (888) 969-6000
Additional Email Addresses
Primary: Email this Business

Additional Information

More Resources

Learn More

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.