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Current Alerts For This Business
On May 19, 2021, BBB contacted The Dwyer Group, Inc. in regards to the lack of displaying licensing for certain industries as required by the State of Texas. BBB reviewed the Dwyer Group Inc's website and found the same concerns with their companies Drain Doctor, AIRESERV, and Mr. Electric.
The State of Texas requires industries such as plumbing and electrical contracting to include the electrical contractors’ name and license number and the Responsible Master Plumber license number to be displayed in all advertisements. As noted on their websites (https://tsbpe.texas.gov/consumer-information/) and (https://www.tdlr.texas.gov/electricians.elecrules.htm#7351).
BBB Code of Advertising states the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
BBB requested The Dwyer Group Inc to amend their advertised listings to display any required license numbers to any plumbing or electrical contractor to address BBB's concern. The Dwyer Group responded their website would be launched on June 22, 2021.
As of June 23, 2021, the website continues to lack the necessary disclosures on all its websites.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1010 N University Parks Dr, Waco, TX 76707
- BBB File Opened:
- 9/1/1995
- Years in Business:
- 43
- Business Started:
- 7/30/1981
- Business Started Locally:
- 7/30/1981
- Business Incorporated:
- 5/26/1988
- Type of Entity:
- Corporation
- Alternate Business Name
- The Dwyer Group Inc
- Aire Serv
- Glass Doctor
- Business Management
- Mr. Mike Bidwell, COO/President
- Ms. Rene Masiongale, HR Director
- Ms. Dina Dwyer Owens, CEO
- Ms. Julie Potts, Executive Assistant
- Contact Information
Principal
- Ms. Dina Dwyer Owens, CEO
Customer Contact
- Ms. Dina Dwyer Owens, CEO
- Additional Contact Information
Fax Numbers
- (254) 745-2590Primary Fax
Phone Numbers
- (570) 929-1444Other Phone
- (254) 745-2590
Customer Complaints
0 Customer Complaints
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