Business ProfileforEnerfuze Water Technologies
Current Alerts For This Business
Based on BBB files, Enerfuze has a pattern of complaints alleging sales and product issues. Consumers allege being solicited for a Puronics water softener and are informed the system would pay for itself as long as referrals were provided to Enerfuze Water Technologies. Customers also allege systems are not installed correctly and do not work properly. Customers allege they are responsible for the loans which are often at least $10,000. Customers allege difficulties contacting Enerfuze for refund requests.
For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Profile.
In April, 2020, BBB investigated Enerfuze's business practices. This investigation was prompted after the business received a high volume of complaints from consumers alleging they were solicited for a Puronics water softener and were informed the system would pay for itself as long as referrals were provided. Customers allege their systems were not installed correctly and do not work properly. Customers also allege they are responsible for the loans which are often at least $10,000.
As of May 6, 2020, the business has not responded to BBB’s attempts to address these concerns.
Additional business information
On April 14, 2020 BBB contacted Enerfuze Water Technologies regarding advertised claims on their Facebook page https://www.facebook.com/pg/Enerfuze1219748688176923/posts/. Specifically, BBB requested the business substantiate or otherwise discontinue claims that alkaline water helps fight cancer and other health related claims.
BBB Code of Advertising states advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. The Code also states claims relating to performance, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
As of May 6, 2020 BBB did not receive response to the requests.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 10203 Kotzebue St Ste 107, San Antonio, TX 78217-4447
- BBB File Opened:
- 12/6/2018
- Years in Business:
- 6
- Business Started:
- 5/3/2018
- Business Started Locally:
- 5/3/2018
- Business Incorporated:
- 5/3/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Enerfuze LLC
- Related Businesses
- Business Management
- Mr. Paul Chancey, Managing Member
- Contact Information
Principal
- Mr. Paul Chancey, Managing Member
Customer Contact
- Mr. Paul Chancey, Managing Member
- Additional Contact Information
Phone Numbers
- (210) 455-2537Other Phone
Email Addresses
- Sales
- Technical Support
- (210) 455-2537
Customer Complaints
0 Customer Complaints
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