Airline Ticket Agency
SkyFlightCheap, LLCHeadquarters
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About
Important information
- Additional Info:American Express, Credit Card, Visa, MasterCard, Discover, Debit Card BBB files indicate that this business has a pattern of complaints concerning:
***Failure to deliver products: Consumers allege they purchase tickets through the website and are immediately charged, but the tickets are never delivered and/or are not delivered in a timely manner.
***Poor customer service: Inability to reach customer service representatives to obtain ticket status and/or request cancellation; Customer service representatives disconnect the call before the customer received full assistance; Rude behavior or comments by staff.
On August 14, 2020, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
On August 19, 2020, the business responded and indicated that the increased volume of complaints and pattern were largely related to business growth since February 2020, and the impacts of COVID-19 on the airline industry. The business also mentioned that staffing limitations due to COVID impacted their ability to respond as quickly to customer demands. The business indicated they have either already put a plan in place to address these concerns, or were in the process of making further modifications.
BBB is currently monitoring the business to determine if the stated action plan successfully eliminates or reduces the noted pattern.
Business Details
- Local BBB:
- BBB Serving North Central Texas
- BBB File Opened:
- 5/14/2018
- Business Started:
- 9/3/2017
- Business Started Locally:
- 9/3/2017
- Business Incorporated:
- 9/3/2017
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Skyflightcheap LLC
- Business Management:
- Mr. Jagdip Dave, President/CEO
- Mr. Rekha Dave, Vice President
Additional Contact Information
- Principal Contacts
- Mr. Jagdip Dave, President/CEO
- Customer Contacts
- Mr. Jagdip Dave, President/CEO
- Mr. Rekha Dave, Vice President
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Business Categories
- Airline Ticket Agency, Online Travel Agency
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