Business ProfileforSolarTek Energy
Current Alerts For This Business
On April 29, 2021, BBB contacted SolarTek Energy regarding advertised claims on their website https://solartektx.com.
SolarTek Energy advertises they provide "clean, effective renewable energy source through the utilization of advanced solar energy systems that are designed to be efficient in helping maintain a clean pollutant free environment, lower utility bills, reduce the use of fossil fuels, create tax brakes plus many more awesome advantages." SolarTek Energy also advertises solar energy "provides freedom and control over electricity", "No polluting", "Avoid global warming" and "Healthier Environment."
BBB Code of Advertising states claims relating to performance, energy savings, safety, efficacy, or results for a product or service should be based on recent and competent testing or other objective data.
BBB requested SolarTek Energy to discontinue claims solar energy creates a "clean, pollutant free environment." BBB also requested SolarTek to substantiate the savings claims of lower utility bills by providing evidence of the savings.
SolarTek Energy also advertises "We are San Antonio's #1 Solar Pool Heating Company" and "We've built the largest solar contracting company in the United States."
BBB Code of Advertising states superlative statements in advertisements about tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests.
BBB requested SolarTek Energy to substantiate the #1 claims by providing evidence of the claim and citing it on their website.
Lastly, SolarTek Energy advertises they offer "100% Satisfaction Guaranteed" and "Guarantee."
BBB Code of Advertising states advertisers should only use "satisfaction guarantee," "money back guarantee," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
BBB requested SolarTek Energy to clarify if they offered full refunds for any reason a customer may be dissatisfied. If full refunds are not offered, BBB requested SolarTek Energy discontinue advertising the "satisfaction guarantee."
Lastly SolarTek Energy advertises "we get the job done guaranteed."
BBB Code of Advertising states when using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. The Code also states sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
BBB requested SolarTek Energy include a statement explaining how consumers can view the full guarantee details or add the full guarantee details to their website.
As of May 20, 2021, SolarTek Energy failed to respond to BBB's request.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 300 Cotton Gin Road, Kyle, TX 78640
- BBB File Opened:
- 6/11/2008
- Years in Business:
- 16
- Business Started:
- 6/11/2008
- Business Started Locally:
- 6/11/2008
- Business Incorporated:
- 6/11/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- SolarTek Energy of Austin
- Business Management
- Mr. Jesse L Hinojosa, Owner
- Contact Information
Principal
- Mr. Jesse L Hinojosa, Owner
Customer Contact
- Mr. Jesse L Hinojosa, Owner
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
0 Customer Complaints
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