Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Since January of 2020 the BBB of Greater Houston & South Texas has received numerous complaints and customer reviews that exhibit the following patterns:
Consumers complaints and customer reviews alleged deliveries take months to receive or items are not received at all. When consumer email Jade Mackenzie to inquire, they receive delayed email responses with untruthful shipping estimates. Consumer’s requests to cancel their orders and receive a refund are unaddressed. Consumers also allege poor customer service and phone calls are not returned.
Recent customer review received in 3/2021 quoted the company as saying, "you don't have to shop with us" when consumer requested a refund as she hasn't received her order for almost 6 months.
Important Information
Reason for Rating - Factors Lowered
94 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 44 complaint(s) filed against business
Reason for Rating - Factors Lowered
7 complaint(s) filed against business that were not resolved
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Service Area
- TX
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