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          Business Profile

          Clothing

          Jade Mackenzie Apparel Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Clothing.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          Since January of 2020 the BBB of Greater Houston & South Texas has received numerous complaints and customer reviews that exhibit the following patterns:

          Consumers complaints and customer reviews alleged deliveries take months to receive or items are not received at all. When consumer email Jade Mackenzie to inquire, they receive delayed email responses with untruthful shipping estimates. Consumer’s requests to cancel their orders and receive a refund are unaddressed. Consumers also allege poor customer service and phone calls are not returned.

          Recent customer review  received in 3/2021 quoted the company as saying, "you don't have to shop with us" when consumer requested a refund as she hasn't received her order for almost 6 months.

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          Complaint Details

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          24619 Tribeca Ln

          Katy, TX 77493

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          Customer Complaints Summary

          0 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.