Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Since June 2015, the BBB of Houston & South Texas has received multiple disputes that exhibit the following pattern.
Consumers disputes, have alleged that Engine World USA is accepting payment for rebuilt engines and shipping the incorrect engine. When this is brought to the company’s attention they require the consumer to pay for return shipping and possible re-stocking fees. The company warranty states that if the engine is not working or damaged that the consumer is required to pay all return shipping, but these engines do not meet this criteria. The consumers are alleging they are not able to receive a full refund for the incorrect engine.
Important Information
Advertising Review
On 12/13/2018 BBB wrote to Engine World USA and asked the business to substantiate the following advertising claims: the company states on their company website, www.alltoyotaengines.com, “Toyota Engines at wholesale prices,”
BBB found that these claims were in violation of the BBB Code of Advertising. The use of the word “wholesale” is prohibited unless the company is, infact, a wholesaler as defined in the Texas Business Commerce Code 17.11. A wholesaler is defined as a person who sells for the purpose of resale and notdirectly the general public. Also, this statute states that a person maynot misrepresent the nature of his business by using the word wholesale orother word(s) of similar meaning.
As of
Advertising Review
On 10/30/2019 BBB wrote to Engine World USA and asked the business to substantiate the following advertising claims: the company advertises in their company website, www.isuzupreengines.net "lowest price guaranteed"
BBB found that these claims were in violation of the BBB Code of Advertising. Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims. 12.1 Advertisers must have proper substantiation for all claims prior to dissemination.12.2 Unqualified underselling claims must be avoided. 12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13.
As of
Refund and Exchange Policy
Warranty: http://www.usedjapanmotors.com/content.aspx?id=2
Non performance engines are sold with 6 month limited warranty & transmissions for 3 month warranty.
All engines are Ultra 5. Ultra 5 the comprehensive testing procedure that included compression, leak-down, oil pressure test, sludge check & final overall inspection of the engine
Please remember since performance of our product depends on how the repair shop installs, there is an inspection procedure in place. All products must be sent to company for an inspection before they take decision under warranty.
Products and Services
All used engines are sold as long block.
All rebuilt engines are sold as long blocks excluding timing components, oil pump & water pump.
Oil pump, timing components & water pumps.
Reason for Rating - Factors Lowered
1 complaint(s) filed against business that were not resolved
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Reason for Rating - Factors Lowered
Advertising issues found by BBB
Service Area
- TX
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