Business ProfileforSpark Energy, L.P.

Consumers allege that this company does door to door sales, posing as a competitor whose service the consumer is currently enrolled.  They encourage consumers to unwillingly sign agreements by stating that they are attempting to lower their current rate for gas services.

 Spark Energy continues to utilize a third party marketing plan that is misleading consumers by misrepresenting  themselves as the current gas company and consumer later will find out that it was actually Spark Energy.  Consumers are being sent to collection agencies for an unpaid bill for service that is not authorized, complainants allege.

Recent complaints received, consumers have alleged that sales representatives for Spark Energy have allowed non authorized persons to sign contract other the person on account.  

Another Recent complaint the consumer alleged that multiple representatives for Spark Energy ignored "No Trespassing" signs and made multiple sales calls to consumer and neighbors.

Consumers have alleged that Spark Energy is deliberately targeting senior citizens, one complaint alleged the sales rep signed the contract for one consumer who was legally blind.

A recent complaint alleged that Spark Energy were soliciting apartments and telling occupants that the Landlord had switched service and need to see bill for use.

Recent complaint from customer in Illinois alleges that door to door sales were issued a citation by local police for not obtaining a solicitors permit

Recent complaint from customer in Illinois alleges that salesperson stated that current electric provider had changed names.

It has recently come to BBB attention that Spark Energy is misrepresenting themselves to residents in Ohio by not identifying themselves as Spark Energy.  When the phone number is called the sales person were reluctant to identify as representing Spark Energy.

The company would like you to know...

The Spark Energy family of brands values each and every customer. We take all complaints received seriously and work diligently to address them all. Spark understands that every situation is different, therefore each requires specific handling and thorough research. Spark has a dedicated team that handles all complaints and the team’s goal is to respond and address them in a timely manner. Sales representatives are expected to adhere to the solicitation laws and regulations of the territory they serve. We encourage consumers to contact us if they have had an interaction with a sales representative that did not meet their expectations or if they have any other account inquiries.

Spark Energy would like the public to know the following:

Spark Energy has specific requirements for its sales agents, including wearing clothing that clearly identifies the agent as being a Spark Energy representative and that they do not work for any utility. If you believe you have been approached by a sales agent who is misrepresenting their affiliation or have any other issue that needs to be addressed, please contact Spark Energy directly at 877-547-7275 or email at customersuggestions@sparkenergy.com .