Complaints

Since January 2018 and to date, the BBB of Greater Houston received complaints and customer reviews that have exhibited the following pattern:

Consumer complaints and customer views have alleged that Margie Beegle Sales provides very poor customer service.  Consumers have alleged that the owner or staff will force them to leave for touching objects or for carrying a handbag that is deemed too large. Consistently in complaints filed with the BBB the consumers have alleged that the owner and staff become verbally abusive and yells at them in front of other customers.

In a recent July 2022 customer review, one consumer had the following happen to her and her daughter. The consumer did not stop and read the sign on the front door as they had followed a group in. As she stepped into the living room,  she heard someone call out, “You with the gold purse!” I turned and the woman manning the register, said, “You need to bring that here.” “Why?” “Can’t you read? It says on the front door, ‘No purses larger than this sign are allowed.” The consumer started to put her bag down on the table next to her when she heard a staff person shout toward my daughter, “Don’t touch those. They’re already sold!” Employee pointed to a “sold” sign taped to the wall. When her daughter said, “Oh sorry, I didn’t realize.” the employee said, “It’s not my fault you can’t read.” As they passed the, she hissed, “Entitled. Wretched. Ugly.” When consumer confronted her about what she heard, and asked, “Did you just call my daughter entitled, wretched, and ugly?” She gave me a snarling look and said, “No. I just spoke the truth.”

A customer received in August 2022, "My daughter and I went to an estate sale. I picked out a few items and asked my daughter to get a price. My daughter ask for the price from the woman at the register. The woman instructed my daughter to put the things on the table. I asked what the price was and was then informed we are buying the items because of an obscure sign on a distant wall! I informed the woman my daughter is disabled. She replied, “Why did you bring her here?”, stated in a rude, disrespectful tone. I couldn’t believe someone could be so degrading to a disabled person! I agree with the comments that this woman should NOT be allowed to treat others the way she does."

 

Business response: 

We run a family business and have for over 20 years.  Most of our clients are senior citizens and the money their sales raise is very important to them and our job is not an easy one and we do it very well.

We have 7 SIMPLE Rules for Shopping that are posted on our website, on the front door and throughout the sales.  We go over the rules with shoppers who many times understand the rules but do not wish to follow them--but that would not be fair for our clients (most of them who are senior citizens) or other shoppers. At no time are we rude but when a shopper will not follow the rules and will not respect the workers or other shoppers and their behavior is a detriment to the sale they are asked to leave.  

We have 100's of people in line many times for 7-8 hours over a 2 day sale and we sell out every single weekend. This is because we care about ALL of our clients--the sellers and the buyers."