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Freebird Shears & Shear Gear SystemsFind BBB Accredited Businesses in Online Shopping.
Complaints
Current Alerts For This Business
BBB files indicate Freebird Shears & Shear Gear Systems has a pattern of complaints and customer reviews concerning delivery of services and customer service issues. Consumers allege they are experiencing numerous billing issues and delivery issues.
Consumers allege:
• Goods or services for which payment has been made have not been delivered after an unreasonable delay
• An unreasonable delay in providing customer refunds
• The business fails to provide promised assistance or support for products or services
• Consumers also state they cannot reach the business or must keep reaching out the business to follow up on issues, experience long hold times and/or disconnected calls when attempting to reach the business
In February 2022, BBB submitted a written request to the company encouraging them to address their pattern of complaints. However, as of July 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.
As a result, BBB submitted a written request to the company seeking additional information including how they intend to address the pattern identified within consumer complaints and customer review data. BBB will update this profile with any additional information, including any business responses, when it is available.
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