Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
In December 2018, BBB received a spike in complaints and scam tracker reports from consumers alleging that they ordered and paid for merchandise advertised on Windrose Outfitters and never received the product. Furthermore, consumers allege that they were enticed by items listed on the website as free, just pay shipping and handling.
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints and Scam Tracker reports.
As of February 6, 2019, Windrose Outfitters has failed to respond to BBB's inquiries.
Important Information
Additional Info
On January 14, 2019, BBB notified this business that it has been unable to locate an active business registration for Windrose Outfitters in Texas. BBB requested the company verify its legal authority to conduct business in Texas.
As of February 6, 2019, Windrose Outfitters has failed to respond or provide any proof of its authorization to conduct business in the state of Texas.
Customer Complaint
Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.
Reason for Rating - Factors Lowered
65 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 63 complaints filed against business.
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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