Telecommunications
Frontier CommunicationsHeadquarters
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Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Wisconsin Department of Justice
July 28, 2022 MADISON, Wis. – Wisconsin Attorney General Josh Kaul and the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) have reached an agreement with Frontier Communications to address concerns with the company’s advertising of internet access speeds and landline telephone service. The agreement resulted from an investigation by DATCP and Wisconsin Department of Justice (DOJ) and includes a $15 million commitment by Frontier to improve its infrastructure in Wisconsin over the next four years and a $90,000 payment to the State.
The agreement with Wisconsin requires Frontier to significantly improve its disclosure practices regarding internet speeds when installing new service for customers and requires Frontier to provide opt-out opportunities for consumers who do not receive the advertised internet speed purchased.
Wisconsin’s agreement also requires improvements in Frontier’s advertising of telephone service and its handling of service outages in Wisconsin, and that Frontier prioritize the handling of service interruptions to customers with a Medical Emergency Account.
Business Details
- Local BBB:
- BBB Serving North Central Texas
- BBB File Opened:
- 9/14/2023
- Business Started:
- 1/1/1935
- Alternate Names:
- Frontier Communications Parent, Inc
- Business Management:
- Customer Service Team, Complaint Handler
Additional Contact Information
- Customer Contacts
- Ms. Kerry Wilkinson, Senior Director
- Customer Service Team, Complaint Handler
- Additional Phone Numbers
- Other Phone: (800) 801-6652
- Other Phone: (855) 262-6485
- Other Phone: (800) 921-8102
- Other Phone: (800) 921-8105
Additional Information
- Business Categories
- Telecommunications, Internet Service, Cable TV, Tech Support
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