Online Auctions
Collectors AuctionsFind BBB Accredited Businesses in Online Auctions.
About
This business has 1 alert
Important information
- Additional Info:
On August 6, 2024, BBB notified Collectors Auctions of concerns in consumer complaints regarding the company’s marketplace practices.
Specifically, BBB identified a pattern of complaints alleging:
- Consumer has not received the item they made a payment on for an item won at their online auction
- Consumer was shipped a different item than they bid for and won at auction
- Delays in providing shipping information and/or providing a response to customers calls or email inquiries
- Requests for refunds are ignored
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
BBB also noted that Collectors Auctions does not appear to be registered to conduct business with the Texas Secretary of State.
Collectors Auctions was not responsive to the consumer complaints nor any of BBB’s inquiries regarding the pattern of complaints. The BBB investigation closed as ‘Failed to Respond’ on August 29, 2024.
Business Details
- Local BBB:
- BBB Serving North Central Texas
- BBB File Opened:
- 3/27/2024
Additional Contact Information
- Additional Phone Numbers
- Other Phone: (972) 904-2492
Additional Information
- Business Categories
- Online Auctions
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