About
This business has 1 alert
Important information
- Additional Info:
On November 14, 2024, BBB reviewed a pattern of consumer complaints about the marketplace behavior of this company, Schaffner Roundup, Inc., d/b/a game-witdec.com, d/b/a Luvsear. Complaints allege Schaffner Roundup, Inc. of the following behaviors:
- Unauthorized Charges - Consumers reported unauthorized credit/debit charges. Charges often appeared monthly. Consumers report being unaware of the existence of this company and did not recall signing up for any subscription service.
- Difficulty in Contacting the Company - Consumers mentioned they are unable to reach the company for explanation or resolution. Attempts to contact the company resulted in unhelpful customer service responses and/or being hung up on.
- Lack of Clarity with Services Provided - Consumers highlighted the company website and customer service representatives fail to clearly explain what service(s) the company provides.
- Refund and Cancellation Issues - Moreover, consumers expressed frustration over the company's refusal or inability to process refunds for unauthorized charges. Consumers continued to see charges to their respective accounts even after reaching customer service for cancellation.
On November 14, 2024, BBB sent Schaffner Roundup, Inc., communication requesting the company's voluntary cooperation to address to this pattern of complaints.
As of January 14, 2025, the business has failed to respond to BBB's inquiry. BBB closed this Inquiry as Failed to Address the Pattern of Complaints.
**In general, while this business is registered with the Texas Secretary of State, BBB recommends consumers use caution before purchasing any items from this business entity online as we have not yet confirmed this to be a legitimate business location or operation.**
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