Reviews

AT&T Is Putting An Account On My Account That Does Not Belong To Me On My Credit Report After The Equipment Was Returned To UPS, Also Someone Else Lived In The Apartment For A Long Time Using The U-Verse Service After She Moved Out, She Informed Them To Disconnect The Service And The Date She Would Be Moving Out. I Am Going To The State Attorney General Office Next.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

1-11-2024 I received a call from this lady asking if I had received a call from Dish about my cable bill a few weeks back. She stated that AT&T is now letting Dish use their equipment. I told her that’s hard to believe but she said it’s true. “I can save you money” by letting AT&T come out and install their equipment and you will get the same channels that you’re getting today. They came out the next day in a AT&T van and installed the equipment. The person installing the equipment said that Dish and AT&T were going to merge. The lady called while he was installing the equipment saying by installing new equipment, we need to do a new contract and cancel the old one. 1-12-24 I called their number ,the lady that did the contract and the AT&T solutions 800# service , all you get is a recording, so I left a message that we’re NOT getting all the channels that we were getting before. Service called back the next day telling me they’re working on it. On 1-17-24 and the 18th I called both numbers getting recordings again, I left another message that I wanted to cancel my contract because off poor service and not getting all of my previous channels. On the 1-19-24 I got a call from California a 951# asking why I’m cancelling and I told her poor service and not getting all the same channels. She told me to take their equipment to UPS, they would know where to send. I sent the equipment that day! I called Dish and my contact hadn’t been canceled so I ask them to comeback an install their equipment. In February I got a AT&T bill for $378.50 , some one time charges and their monthly charges. I called my credit card company and had it disputed. In March, I got a bill for $295.93 with a $82.57 credit. I called my credit card and again disputed the charges. I called AT&T when I got the first bill and they told me that I had to pay. I feel they took advantage and are charging for services not provided.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

I recently bought a series 9 Apple watch and received it via mail. I went to the store to exchange it for an SE model watch, one day into the 14-day exchange window. The AT&T rep who "helped" me said she could not process an exchange, acting like I didn't have the right receipt when I had it all right there in my email (I'd bought the watch online through AT&T) AND had all paperwork and packaging that the watch came in. So, she acted like she was doing me a favor by processing it as a return, not an exchange. "All you have to do is take this label to FedEx to return it, and we'll order the new watch here to ship to you." Problems so far: 1) They should have the watch in stock--that's the point of doing the exchange in store. 2) She sent me to FedEx with what was a USPS label, meaning I wasted time. 3) This means I'm now being charged a processing fee for a new line! 4) This was dishonest--she just wanted to make a new sale. She could have processed it as an exchange as the AT&T website promotes (it says we have 14 days to exchange the watch online or in store). Then, she said it would be $9.17 a month. "There are no other charges with that?" I asked. "No, that's it!" she said matter-of-factly. Problem here: it's a SECOND LIE. Upon leaving, I saw that there IS a second charge per month of $10.99 for "Unlimited Your Way - Wearables" (fine, but tell me that when I ask) AND I saw that she had signed me up for the insurance plan ("Protect Advantage for 1) at $14 a month. So in actuality, $9.17 a month became $34.16 a month--a huge difference. Not once did she ask if I wanted to sign up for insurance, nor did I ask to be enrolled. Again, she wanted to make a sale. I'm glad I read the fine print, but now I've had to waste more time on the phone to notate the account before my next bill, when I'm told I will be charged for all of this and will have to waste more time disputing it. I am dismayed at how this dishonest AT&T rep treated me--and I bet many others.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

They do not help at all with a concern on hold for over an hour

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

AT&T does not disclose all of the fees that they charge. My wife just upgraded her phone. For a wonder, the monthly charges and promotional credits were assessed correctly on the first bill. However, they added a previously undisclosed $35 Upgrade Fee. This is better than my last upgrade when they attempted bait and switch on me. I went in to replace my phone with a bring in any phone in any condition and get the Samsung S23 free. Before my next billing cycle I received an email stating that my phone didn't qualify for the promotion, the one I turned in. It took me 3 months to resolve, fighting with them about fulfilling the conditions of the promotion. I strongly suggest that if you choose to do business with this dishonest company, you retain all documents for any phone purchases, and/or promotional offers. They will try to get out of it! Dishonest, horrible company!

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Borderline Scammers. I was consistently billed incorrectly, every-time with somebody telling me one thing over the phone and receiving a bill a month for something completely different. Of course, they never sent anything in writing immediately via email. Anytime I called for corrections I was transferred and put on hold only for it to happen again the next month. This went on for a year before I finally cancelled only to get another bill a month later for the month I didn’t even use service that was for twice as much money as the original contract. So if I don’t pay these consistently incorrect charges my credit suffers but nobody in the company can correct or verify any of it. If I could leave zero stars I would.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

ATT is not what they say they are. Tell you your bill will always be a certain amount and the next bill you get is outrageous higher. They give you $5.00 off when they had the outage and it should have been lots more. INCONVENIENCE They do not seem to care about their customers. Thanks, Joe Vaughan

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve and ask that they provide the Better Business Bureau with information so that AT&T can work to resolve the customer's issue.

Hi I closed my business account with ATT 3 month ago and until this day I am getting monthly bill from them. I called three time to their cancelation department, one time when I was overseas.. and for some reason they cannot cancel my account and remove me from their services, they keep sending over due bills. Every month when I get their bill I am calling their agents and they telling me that now my account is closed, and 30 month later I am getting another bill. horrible experience, very stressing and unnecessary.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve and ask that they provide the Better Business Bureau with information so that AT&T can work to resolve the customer's issue.

I got remarried and my wife and I up graded our cell phone to 1 plan. We were paying just shy of 200 a month for 2 contracts. After being conned by the sales person to get 2 Samsung 24 phones and leave them a little over 500 dollars to get 1 contract At&t sent me a bill for the phone I had paid off at AT&T, charged my wife little over 100 dollars on her phone. Then charged our account for right at 320 dollars. We called the the customer service number to get an explanation about the bill and had to wait about 45 minutes for them to call back. Of course it was someone from across the country you can't understand. All they do is type in what you tell them and read what comes back on their computer screen. They don't never have any answers for you and they end up pissing me off. Now I have to tie up my Saturday going to an At&t store local so I can speak to someone that can understand me and I can understand. I will probably cancel my AT&T account like I did Directv because of the shitty service that AT& T offers custormers.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.