About
Important information
- Additional Info:In October 2022, BBB notified Card Cash Genie of concerns in consumer complaints regarding the company's marketplace practices. Specifically, BBB identified a pattern of complaints where consumers alleged that:
*The company offered the consumer a dollar amount for their gift card but never paid the consumer and stole the available funds on the gift card
*The consumer is unable to contact customer service
*Consumer requests for refunds are ignored
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
As of November 9, 2022, Card Cash Genie has failed to respond to BBB's inquiry and pattern of complaints.
Business Details
- Local BBB:
- BBB Serving North Central Texas
- BBB File Opened:
- 10/3/2022
Additional Contact Information
- Customer Contacts
- Complaint Handler
- Additional Phone Numbers
- Other Phone: (360) 436-5785
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