Floral Design
Francesca's Element LLCFind BBB Accredited Businesses in Floral Design.
Complaints
Current Alerts For This Business
On August 24, 2023, BBB notified Francesca’s Element LLC of concerns in consumer complaints regarding the company’s marketplace practices.
Specifically, BBB identified a pattern of complaints where consumers alleged that Francesca’s Element LLC:
- Was paid in advance (and/or in full) for a service that has not been received/completed.
- Notified the consumer via email that it was ceasing all operations, and no refund would be issued.
- Did not return the consumer’s dried flowers and/or belongings after the business announced its closing.
- If the consumer did receive their items (flowers/accessories) back, they were unusable to be preserved by a different company.
- Consumers have not been refunded by the company and/or their bank.
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
BBB confirmed via the Texas Secretary of State website that Francesca’s Element LLC was voluntarily dissolved on August 31, 2023.
Francesca’s Element LLC was not responsive to the consumer complaints nor any of BBB’s inquiries regarding the pattern of complaints and the investigation was closed as ‘Failed to Respond’ on 10/17/2023.
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