Business ProfileforKirby Vacuum Cleaners
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning product returns, customer service, contract cancellations, and un-authorized bank withdrawals. Consumers state that the business ignored their attempts to cancel the contract and return the product, company representatives and management were rude and consumers could not get the business to refund their money even after the cancellation of the contract within three days of purchase was approved. On April 28, 2016, BBB sent written notice to Kirby Vacuum Cleaners identifying the pattern of complaints.
June 9, 2016,
a representative from Kirby Vacuum Cleaner responded to BBB requesting
complaint information that had been previously closed as unanswered and
unresolved be resent to them so that they could provide written
responses. BBB faxed the information to them the same day and is
currently awaiting their written business responses.
Update: January 24, 2017, this business has failed to provide a written response for an outstanding complaint despite having worked with BBB in 2016 in addressing a pattern of complaint as described below:
BBB files indicate a pattern of complaints concerning product returns, customer service, contract cancellations, and un-authorized bank withdrawals. Consumers state that the business ignored their attempts to cancel the contract and return the product, company representatives and management were rude and consumers could not get the business to refund their money even after the cancellation of the contract within three days of purchase was approved. On April 28, 2016, BBB sent written notice to Kirby Vacuum Cleaners identifying the pattern of complaints. June 9, 2016, a representative from Kirby Vacuum Cleaner responded to BBB requesting complaint information that had been previously closed as unanswered and unresolved be resent to them so that they could provide written responses.
Additional business information
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 2678 Laurel St, Beaumont, TX 77702-2205
- BBB File Opened:
- 12/1/1989
- Years in Business:
- 35
- Business Started:
- 12/1/1989
- Business Started Locally:
- 12/1/1989
- Business Incorporated:
- 4/23/1998
- Type of Entity:
- Corporation
- Alternate Business Name
- Blind Squirrel Productions
- B S P
- JJM Enterprises
- Business Management
- Jeff McCune
- Contact Information
Principal
- Jeff McCune
Customer Contact
- Jeff McCune
- Additional Contact Information
Fax Numbers
- (409) 554-0786Primary Fax
Phone Numbers
- (409) 866-7228Other Phone
- (409) 499-3907Other Phone
- (409) 554-0786
Customer Complaints
0 Customer Complaints
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