Business ProfileforNeon Signs USA
Current Alerts For This Business
On May 13, 2019 BBB contacted Neon Signs USA regarding advertised claims on its website https://www.neonsignsusa.com/, and Facebook page https://www.facebook.com/neonsignsusa/. Specifically, BBB requested the business clearly and conspicuously disclose to consumers how they can obtain the full details of its warranties prior to sale. Additionally, BBB requested if these warranties are not honored, these advertisements be discontinued altogether.
BBB Code of Advertising states when using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale. Additionally, sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
BBB also requested the business clearly and conspicuously disclose the basis of comparison being used in its advertised pricing. Regarding price reductions and savings claims, BBB Code of Advertising states the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
Additionally, BBB requested the business substantiate its signs are made in the U.S.A., with all significant parts and processing of U.S. origin, or otherwise discontinue the "Made in USA" claims. BBB Code of Advertising states "Made in USA" and similar terms used to describe the origin of a product must be truthful and substantiated.
Furthermore, BBB requested the business modify advertisements of free shipping to clearly disclose the terms and conditions that apply to the offer. Additionally, BBB requested the business discontinue advertising which implies free shipping for a limited period of time if it is in fact a continuous offer. BBB Code of Advertising states whenever free offers are made, advertisers must make clear at the outset all the terms and conditions of the offer.
Lastly, BBB requested the business clearly and conspicuously disclose what evidence a consumer must present to take advantage of the business's advertised price match guarantee. BBB Code of Advertising states advertisers can lessen potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that he advertiser will meet or beat a lower price. In such circumstances, the advertiser should clearly and conspicuously disclose fully and material and significant conditions which apply.
BBB has not received a response from the business. As of February 13, 2020 www.neonsignsusa.com website has been disabled.
Additional business information
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 9603 Saunders Ln Bldg G, Austin, TX 78758-5291
- BBB File Opened:
- 8/29/2016
- Business Started:
- 1/1/2012
- Business Incorporated:
- 9/9/2016
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- NeonSignsUSA LLC
- Related Businesses
- Business Management
- Mr. Jeff Mosley, Managing Member
- Contact Information
Principal
- Mr. Jeff Mosley, Managing Member
Customer Contact
- Mr. Jeff Mosley, Managing Member
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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