About

Local BBB:

BBB serving the Heart of Texas

BBB File Opened:

11/21/2016

Business Started:

6/18/2015

Business Started Locally:

6/18/2015

Business Incorporated:

6/18/2015

Type of Entity:

Corporation

Alternate Names:

Austin Private Car Service, Corporation

Business Management:

Mr. Brad Stevens, Managing Partner

Mr. John Waara, Managing Partner

Additional Information

Refund and Exchange Policy

GUARANTEE
Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us at 512-765-4410. We will do our best to resolve any issues to your satisfaction.

DAMAGE
Customers will be held liable for any damage that they cause to our vehicle(s).  Fees will be based on the cost to repair the damage.

LOST/FORGOTTEN ITEMS
Austin Private Car Service Corporation is not responsible for items left in our vehicles. We ask you to please check for your valuables before you leave the vehicle. If something is found, we will do our best to contact you and return the item. Any transportation costs related to the return of items are the responsibility of the passenger. If we are unable to contact you, the item(s) will be entered into our Lost & Found box in our secure office for six months or until they are claimed, whichever comes first. Items unclaimed after 6 months become the property of Austin Private Car Service Corporation.

LIABILITY
Austin Private Car Service is not responsible for passenger expenses in the event of a mechanical failure.

PRIVACY POLICY
Austin Private Car Service Corporation respects individual privacy and is committed to protecting and insuring that your personal information is handled in a safe and responsible manner. The following describes the type of information we collect when you visit our site and how we use that information.

WHAT INFORMATION DO WE COLLECT?
In order to utilize our online booking system, our system requires input of information such as your name, phone number(s), mailing address, and email address. If you make a reservation, we will also collect your credit card information to process payment. Your personal information will not be used for any other purpose than processing and/or referencing your reservation.

WHAT WE DO WITH INFORMATION WE COLLECT
Personal data is collected to facilitate the online booking process as well as to ensure efficient processes each time a customer logs on. Information such as name, addresses, phone numbers, email address, and credit card data are stored so that you will not have to re-enter the data again. We do not sell or rent any of your personal identifying information to third parties.

SECURITY OF YOUR PERSONAL INFORMATION
Austin Private Car Service Corporation contracts with a third party booking and payment processing services that are skilled at securing information from unauthorized access, use, or disclosure. Your information is secured on computer servers in a controlled, secured environment, protected from any unauthorized access or use. When personal information (such as a credit card number) is transmitted, it is protected through the use of Secure Socket Layer (SSL) encryption protocol. Our entire site is SSL encrypted.

RESERVATIONS
We are available by phone 7 days a week; 6am to 8pm.  Call us at 512-765-4410.  Or you can book online at http://www.atxprivatecarservice.com/book-ride. If you are booking online for an immediate request for services outside our office hours, please call 512-765-4410 for service. Reservations made online are not guaranteed until you have received a confirmation from Austin Private Car Service.

CONFIRMATION OF SERVICE
We confirm all reservations by email. If for any reason you do not receive email confirmation, or if your confirmation is inaccurate, please call us at 512-765-4410 or email us at bookings@atxprivatecarservice.com

CHANGES TO RESERVATIONS
Changes can be made to any reservation though our online booking system up until the reservation has been confirmed. Changes can be made to confirmed reservations by calling our office and speaking to a booking agent. If you are changing your reservation on short notice, we will do our best to accommodate your request. As long as the chauffeur has not already been dispatched, we can make the changes for you without penalty. Chauffeurs are typically dispatched 1 to 2 hours prior to the trip, however it may be longer depending on the driving time to the pick-up location. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation (please see cancellation policy for possible additional charges).

CANCELLATION POLICY
A credit card is required to make a reservation. Any reservation canceled within a three (3) hour period of the scheduled pick-up time will be subject to a full charge for the quoted price including Base Rate, Driver Gratuity (if applicable), and any accumulated expenses (tolls, etc). Exceptions are only made due to extreme weather conditions resulting in flight or event cancellations or in other circumstances as approved by Austin Private Car Service management.

WAITING TIME CHARGES
Airport: There will be no charge for waiting time if you meet the driver within the first 30 minutes after the touchdown of all domestic flights or within the first 60 minutes after touchdown of all international flights. Once the grace period has passed, waiting time will be charged by the vehicle's hourly rate, rounding up in half-hour increments starting from the actual landing time.

Non-Airport: There will be no charge for waiting time if you meet the driver within the first 20 minutes. Once 20 minutes have past, waiting time will be charged by the vehicle's hourly rate, rounding up in half-hour increments starting from the scheduled pickup time.

NO SHOW POLICY
Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving flight information you provided to us and there has not been any contact with Austin Private Car Service after 30 minutes for domestic flights or 60 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity (if applicable) and any accumulated expenses. If you can't locate your vehicle or driver, DO NOT LEAVE! Call our office at 512-765-4410 and we assist you with connecting you with your driver and reserved car.

Non-airport: If you fail to show up at the scheduled pickup time and/or location within the first 20 minutes, you will be billed a full charge for the quoted price including base rate, driver gratuity (if applicable) and any accumulated expenses. If you can't locate your vehicle or driver, DO NOT LEAVE! Call our office at 512-765-4410 and we assist you with connecting you with your driver and reserved car.

Austin Private Car Service is not responsible for service delayed or not rendered due to mother nature or to circumstances beyond our control, including but not limited to weather, road conditions, breakdowns due to weather, traffic congestion, road closures, accidents, flight delays, weather delays, road closures, etc. In cases where we cannot dispatch a vehicle because of mechanical difficulties or an extreme weather hazard, either a replacement vehicle or full refund will be offered. While we make every effort to meet our obligations, safety of our passengers and staff is paramount.

CONSUMPTION OF ALCOHOL
Since Sept. 1, 2001 when House Bill 5 passed by the Texas legislature became effective, it is illegal to have an open container of alcohol in the passenger area of a car on any public road in Texas. Exempt from this law are buses, limousines, and taxis. Alcoholic beverages may be consumed in the back seat(s) of our vehicles according to State Motor Vehicle Law. You must be 21 years of age or older to consume alcoholic beverages. Cans or bottles are permitted only. Violations will result in immediate termination of the services and forfeiture of all paid deposits and fees for service. Please note that no alcoholic beverage is allowed in the front seating area where the driver is located.

PROHIBITED SUBSTANCES/BEHAVIOR
All vehicles are strictly NON-SMOKING-including e-cigarettes and vapor devices. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking. Narcotics or controlled substances are strictly prohibited. Consumption and possession of alcohol of anyone under the age of 21 is strictly prohibited and will result in immediate termination of the service with no refund. If at any time the service is terminated due to unruly conduct, customer will be charged any and all damage to the vehicle and/or abuse of any kind that Austin Private Car Service deems valid. No refund will be made.

FIREARMS
Austin Private Car Service prohibits the carrying of concealed or open-carry firearms in our vehicles. Exceptions are made for law enforcement and other professions which require a person to carry a concealed or open-carry firearm.

FEES
Austin Private Car Service does not charge fuel surcharges, tolls, airport fees, or an automatic gratuity. Any gratuity provided to your chauffeur is appreciated, but left solely to your discretion.

Austin Private Car Service reserves the right to charge a $100.00 clean-up fee if there is excessively spilled fluids or excessive trash left in the vehicle(s). A clean-up fee of no less than $300.00 will be charged if anyone in the group regurgitates in and/or on the vehicle(s).

Austin Private Car Service does not charge a fee to make or change a reservation. Normal cancellation fees apply.

MAXIMUM VEHICLE CAPACITY
Drivers are not authorized to exceed the number of passengers stated on your contract. Exceeding the number of passengers is a violation of state law and our insurance guidelines.

RENTERS UNDER THE AGE OF 18
If the vehicle rental is to be by a minor under the age of (18) eighteen this agreement must be signed and/or agreed to by either a parent or legal guardian over the age of (18).

ADDITIONAL STOPS/EXTENDING TRIP TIME
Additional stops of 15 minutes or less during a point-to-point or airport pickup/drop-off trip will result in an additional charge of $10.00 per stop. Stops longer than 15 minutes will be charged at $25.00 per 20 minute increment or any portion there-of. Extension of an hourly rental will be charged proportionally to the hourly rate in 15 minute increments or any portion there-of.

CANCELLATION BY AUSTIN PRIVATE CAR SERVICE
We reserve the right to cancel any service without refund if the driver and/or the office feels that the renter/party of the renter is putting the driver and/or the mode of transportation and/or the renter/party of the renter in any danger. Or, if the renter/party of the renter is in possession of any illegal material or substance, service will be canceled without refund.

SERVICE COMPLAINTS
All complaints concerning completed/uncompleted service/services should be communicated in writing and addressed to Austin Private Car Service within a period of 7 (seven) days after the event was completed/scheduled to be completed.

Referral Assistance

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave.
Austin TX 78731
Phone Number: 888-368-4689
https://www.txdmv.gov/

Business Categories

Car Service