About
Important information
- Additional Info:According to information in BBB files, Landon Wyrick is also associated with IngredientChex, of which BBB maintains a separate Business Review that can be viewed by clicking here: http://www.bbb.org/nashville/business-reviews/skin-care/ingredientchex-in-nashville-tn-37079897?language=1
Business Details
- Local BBB:
- BBB of Middle Tennessee
- BBB File Opened:
- 8/5/2013
- Business Started:
- 8/24/2011
- Business Incorporated:
- 8/16/2011
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Luminant Skin
- Business Management:
- Mr. Landon Wyrick, President
Additional Contact Information
- Customer Contacts
- Ms. Christina Howze
- Other Contacts
- Ms. Tracy Barnies, Complaint Manager
- Additional Phone Numbers
- Other Phone: (615) 515-5413
Additional Information
- Refund and Exchange Policy
- Based on information obtained from the company website, the refund policy is as follows:
How to Cancel Your Order WITHIN the 30 Day Trial Period
If you are not satisfied with the Product for any reason and wish to cancel prior to the expiration of the 30 Day Trial Period, simply contact our Customer Care department at 1-855-260-8634 or visit us online at www.luminantskin.com and cancel your order. You will never be billed again and incur no further charges or fees, beyond shipping and handling, as long as you return the Product within 30 days from shipping date (even if it is empty). No commitments, no hassles. Please note that we cannot process packages marked "Return to Sender." Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. For more information, please see the "PRODUCT RETURN" section below for simple instructions on how to return the Product and how to avoid getting charged for Product that you want to return.
How to Cancel Your Order AFTER the 30 Day Trial Period
Unless you contact our Customer Care Department at 1-855-260-8634 or visit us online at www.luminantskin.com to cancel your bi-monthly subscription, you will continue to receive a fresh 60 day supply of Luminant Skin every other month, and your credit card on file will be automatically charged. Your request for cancellation, whether by phone or email, will be processed immediately; however, you will be responsible for payment of any Product that has either already been shipped to you or that has already been delivered to you at the time of your cancellation. If you request a cancellation within the 30 Day Trial Period and return the Product to us using your RMA number, described below, within thirty (30) days from the shipping date, you will not be charged for any Product and will only be charged the shipping and handling fees. (Please see the "Trial Terms and Conditions" section, above, and the "Product Returns" section below).
Refund Policy for Shipping and Handling Charges
Regardless of whether you cancel your order within the Trial Period or not, you will be responsible to pay the shipping and handling charges that you selected upon ordering the Product. Your credit card on file will be billed for this amount, and you agree to pay such amount regardless of whether you cancel your Trial Order in a timely fashion or not. However, if you have encountered an error in your order Company may, at its discretion, refund your Shipping and Handling. If you suspect any errors in your order, please contact our Customer Care Department at 1-855-260-8634 or visit us online at www.luminantskin.com. - Business Categories
- Skin Care
More Resources
Learn More
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.