About
Overview
Own this business?BBB Accredited Since: 6/9/2011
Years in Business: 40
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- Local BBB:
- BBB of Middle Tennessee
- BBB File Opened:
- 7/7/2006
- Business Started:
- 1/1/1985
- Business Incorporated:
- 12/17/1999
- Type of Entity:
- Corporation
- Alternate Names:
- Mephisto, Inc.
- Business Management:
- Mr. Mike Crosno, President/CEO
Additional Contact Information
- Customer Contacts
- Ms. Ravin Mendez, Customer Service Manager
- Additional Phone Numbers
- Other Phone: (800) 775-7852
Additional Information
- Refund and Exchange Policy
- RETURN POLICY
30 DAY RETURNS
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
Steps for Returns:
1. Log into your account to initiate a return.
2. We email you instructions for returning your product.
3. Ship your unused product, in its original packaging, to the address identified in our email. Or, if your order qualified for free return shipping, use the return shipping label provided with your order.
Please Note:
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order.
Refunds, Credits and Balances Due
As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Service Provider for assistance.
Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product. - Business Categories
- Retail Shoes, Online Retailer, Shoe Repair, Orthopedic Shoes, Wholesale Shoes, Custom Shoes
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