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          BBB Accredited BusinessA+Rated by BBB

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:
          BBB files indicate that this business has a pattern of complaints concerning consumer who allege poor customer service, payments not being applied to their accounts, and consumers receiving foreclosure letters. On 10/22/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has responded and agreed to take the following action: Add 250 agents in customer service and require additional staff training; Sending the impacted borrowers a letter and video explaining the MFA process, as well as how to sign into their account; This creates more self-service opportunities on their website, mobile app, and system to allow consumers to get immediate responses. 

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          Complaint Details

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          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 1/25/2017

          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          75 Beattie Pl Ste 300

          Greenville, SC 29601-2138

          Visit Website
          (800) 365-7107

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          Customer Complaints Summary

          0 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.