Business ProfileforMinuteClinic, L.L.C.

Date of transaction: 11/04/2021 Amount (not) due on 12/03/2021: $69.00 Detail: Minuteclinic and *********************************************************** (NALC) mailed a voucher to me; good for two diabetes monitoring visits. The voucher stated, "these visits are available at no cost to you". I visited and presented the voucher to Minuteclinic on 11/04/2021. On 11/15/2021 Minuteclinic Diagnostic of South Carolina L.L.C. billed $69.00 for my visit. Minuteclinic noted incorrectly I am uninsured. I am insured by ******** and NALC (one of the providers of the voucher I received) The voucher instructs to select "no" for using medical insurance, under "registration kiosk iinstructions.Dispute: I presented the above described voucher. The voucher stated: "These visits are available at no cost to you." Minuteclinic should not **** me $69 or any amount for this visit.On 11/15/2021 and 11/22/2021 (approx. 2:44 pm) I called Minuteclinic ************. My complaint could not immediately be resolved. They said my dispute would be forwarded. They told me they could not provide updates - inbound calls only. Likewise, they would not be able to inform me when the dispute is resolved. I am concerned my credit will be affected. I went back to the local Minuteclinic. They said the only way to dispute this is by calling ************. On 11/22/2021, I called NALC ************. They were not familiar with the voucher program that carries NALC's name. They referred me to Livongo, ************. ***** answered. She was not aware of this voucher program.I have approximately 4 hours involved in this matter.Minuteclinic Patient Account #: **********.