Business ProfileforOldies.com
Additional business information
Consumers allege that the items ordered were not delivered or only a part of the order was delivered. Consumers state that they did not receive items that they paid for in the agreed upon time frame nor were they updated to a new time. Consumers state that their calls and emails go unanswered.
The Federal Trade Commissions mail order rule requires that items ordered are to be shipped within 30 days of the order if no other time frame is given. If you can't ship within the promised time (or within 30 days if you made no promise) you must notify the customer of the delay, provide a revised shipment date and explain their right to cancel and get a full refund promptly.
BBB brought these allegations to the business and the business responded stating they are incorporating a better system of noting customer accounts when issues arise. The company also stated they have begun training their senior call representatives on how to handle and resolve customer issues without reaching management level. The company has also stated they have had problems with staffing issues and are hiring more people. They have also replied that they have had some issues with postal delivery which are beyond their control.
BBB will continue monitoring the business.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 60 Portland Rd, West Conshohocken, PA 19428-2717
- BBB File Opened:
- 1/1/1985
- Years in Business:
- 42
- Business Started:
- 3/22/1982
- Business Incorporated:
- 3/22/1982
- Type of Entity:
- Corporation
- Alternate Business Name
- Collectables Records Corporation
- Alpha Video
- OLDIES.com
- Business Management
- Mr. Dennis Pettet, Customer Service Manager
- Mr. Jerry Greene, President/Co-Owner
- Mr. Joe Buesgen, Vice President of Marketing
- Contact Information
Principal
- Mr. Jerry Greene, President/Co-Owner
Customer Contact
- Mr. Dennis Pettet, Customer Service Manager
- Additional Contact Information
Fax Numbers
- (610) 649-0315Primary Fax
- (610) 649-7650Other Fax
Phone Numbers
- (610) 649-7565Other Phone
- (800) 446-8426Other Phone
Email Addresses
- Primary
Website Addresses
- (610) 649-0315
Customer Complaints
0 Customer Complaints
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