Business ProfileforBuchanan Auto Park, Inc

The BBB investigated this company due to the number and type of complaints filed against it by consumers.  The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company in reviews filed on review sites.  The BBB reviewed docket listings in Pennsylvania courts to determine if there have been lawsuits filed against it and we found none.  Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation.
Complaints allege that the consumers payoff checks for previous automobiles are not being sent to financial institute in a timely manor. Some complaints state that when canceling the warranty the consumer is having trouble getting a refund, whether to consumer or paid to loan company.

As part of the BBB's investigation, we asked the company about its policies concerning these issues. The company replied stating that they release the refunds immediately after receiving from administrator. The state they secure a 30 day payoff from financial institution and payoff customer trade within that time. Sometimes delays occur due to customers failing to execute documents or processing on part of administrators which neither are in control of dealership.