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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Best Price Favors

          View full profile
          Location of This Business
          Pittsburgh, PA 15106
          Email this Business
          BBB File Opened:
          9/5/2018
          Additional Contact Information

          Phone Numbers

          Email Addresses

          Additional Business Information
          Additional Info
          On December 5, 2019, BBB of Western Pennsylvania requested background information from the business including any applicable licensing or registration, a description of their services, names of all principals involved in the company, their three year work history, any type of change in ownership as well as advertising and marketing methods. In addition to the above, the BBB verified that the company is not registered with the Pennsylvania Division of Corporations as required by Pennsylvania Law.  As of 12/17/2019, the business has failed to respond to the BBB's request for information.  
          Serving Area
          • 16001
          Business Categories
          Party Supplies

          Alert

          See What BBB Reports On

          Pattern of Complaint

          On November 11, 2019 BBB corresponded with Best Price Favors regarding a pattern of complaints:

          BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Delivery, Refund and Customer Service issues.  Customers state the business claimed to have refunded their order; however, the refund was not received.  Consumers also allege they ordered and paid for party supplies and the delivery was delayed or they did not receive the product. Additionally, consumers maintain they had an unsatisfactory customer service experience when interacting with the business and they left voicemails or sent emails, which were not returned. 

          The business provided the following response:

          We have been running this website since last month without any complaint and orders are delivered on time. All messages are responded within minutes when we are at our computers, or take few hours max to respond depending on how busy we are.

          Any complaint that can come in or is already there is from 5-9 months back, that we have no control over now since we don't use those payment providers any more. But we have not received any complaint since last month, for us to address directly.

          We take all orders seriously - big or small. We are a new company beating our well established competitors in a short time, so we have plenty of rivalry.

          We offer the best products and service (under new management) at the best price online. Our BBB profile is not an accurate representation of the service we offer now under new management.

          The BBB will continue to monitor any incoming complaints.  
           

          Contact Information

          Pittsburgh, PA 15106

          Visit Website
          Email this Business
          (800) 523-4097

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.