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          Business Profile

          Funeral Services

          StoneMor Partners, L.P

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Funeral Services.

          (215) 826-2800

          About

          Important information

          • Additional Info:

            The BBB investigated this company due to the number and type of complaints filed against it by consumers.  The BBB also conducted a review of major search engines. The BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation. 


            The Better Business Bureau contacted the company due to consumer complaints. Consumers allege that they had paid for items and services they had not received. Consumers stated they paid for memorial markers and claim they are not placed correctly. Consumers state that the plots are not maintained. 


            The BBB requested a response on what may have been the cause and any remedies planned.  The business responded on May 10, 2021 and stated that they have had delays due to Covid 2019 as marker deliveries have been slowed by marker vendors' decrease in employees to protect their staff. The business also stated they have had import and delivery delays. The business claimed they are improving the speed on which the markers are installed. 


            StoneMor has also stated they have been investing in its properties to improve roads and mausoleums, and that all of their locations are compliant with state laws. There is a corporate email on the StoneMor website that customers can use to contact the company with any issues. Customers can also contact StoneMor directly at their email customercare@stonemor.com. 

          Overview

          Headquarters

          StoneMor Partners, L.P

          3331 Street Rd Ste 325

          Two Greenwood Sq

          Bensalem, PA 19020-2023

          Get DirectionsService Area

          Years in Business: 20

          BBB Accreditation & Rating

          StoneMor Partners, L.P is NOT a BBB Accredited Business.

          To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

          Why choose a BBB Accredited Business?

          BBB Rating

          F

          Reasons for rating

          • Failure to respond to 74 complaint(s) filed against business
          • 3 complaint(s) filed against business that were not resolved
          How are BBB ratings calculated?

          About This Business

          Also cemetery related services.

          Business Details

          Local BBB:
          BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
          BBB File Opened:
          1/1/1964
          Business Started:
          4/29/2004
          Business Started Locally:
          4/29/2004
          Type of Entity:
          Partnership
          Alternate Names:
          Cornerstone Family Services Inc.
          Vista Funeral Home
          Wicomico Memorial Park
          Lorraine Park Cemetery
          Cedar Hill Funeral Home
          Roseland Memorial Gardens
          East Lawn Memorial Gardens
          Chartiers Cemetery
          Treasure Coast Seawinds Funeral Home & Crematory
          Butler County Memorial Park
          Sunrise Memorial Gardens
          Huntsville Memory Gardens
          Tricities Memorial Garden
          Valhalla Cemetery Co
          Lakeview Memory Gardens
          Crestwood Memorial Cemetery
          Forest Lawn Gardens
          Ridout's Forest Crest Cemetery
          Ridout's Forest Hill Cemetery
          Walker Memory Gardens
          Valhalla Funeral Home Inc.
          Crestwood Memorial Funeral Home
          Elliott Funeral Home
          Ridout's Brown Funeral Home
          Elkins East Chapel
          Elkins Funeral Home
          Huson Funeral Home
          Laverne Cemetery
          Lodi Memorial Park & Cemetery
          Melrose Abbey Memorial Park
          Oakmont Memorial Park
          Olivet Memorial Park
          Sacramento Memorial Lawn
          Sierra View Memorial Park
          Rocha's Mortuary
          Sierra View Mortuary
          Wallace-Martin Funeral Home
          Whitehurst Grim Funeral Home
          Whitehurst-Muller Funeral Home
          Nadeau Funeral Home
          All Faith Cremation
          Grand Junction Memorial Garden
          Olinger's Evergreen Cemetery
          Willowbrook Management Co
          Henlopen Memorial Park
          Eagle Monument & Cemetery Services
          Daytona Memorial Park
          Deland Memorial Gardens
          Edgewater-New Smyrna Cemetery
          Lohman Pet Cemetery and Cremation
          Fountains Memorial Park
          Allen J Harden Funeral Home
          Lohman Funeral - Daytona
          Lohman Funeral - Deland
          Lohman Funeral - Deltona
          Lohman Funeral - Ormond
          Lohman Funeral - Palm Coast
          Lohman Funeral - Port Orange
          Baggett & Summers Funeral Home
          Cardwell Funeral Home
          Atlantis Cremation
          Seawinds Funeral Home & Crematory
          Cox-Gifford Seawinds Funeral Home
          Davis Seawinds Funeral Home and Crematory
          Treasure Coast Funeral Home and Crematory
          Seawinds Funeral Home and Crematory
          Palm Beach National Chapel
          Young-Seawinds Funeral Home and Crematory
          Lakewood Memorial Gardens South
          Scott Seawinds Funeral Home & Crematory
          Restlawn Memory Gardens
          Floral Memory Gardens
          Floyd Memory Gardens
          Park Lawn Cemetery & Mausoleum
          Oaknoll Memorial Gardens
          Sunset Hill Memorial Gardens
          Carroll Memory Gardens
          Greenhaven Memorial Park
          Memorial Park Cemetery
          Willow Lawn Memorial Park
          McHenry County Memorial Park
          Windridge Memorial Park
          Woodlawn Memorial Park
          Woodlawn Memorial Park II
          Bronswood Cemetery
          Mount Vernon Estates
          Floral Lawn Cemetery
          Windridge Funeral Home
          Woodlawn Funeral Home
          Highland Cemetery
          Riverview Cemetery
          St Joseph Valley Memorial Park
          Grand View Memorial Park
          Grand View Memorial Park
          Twin Hills Memorial Park
          Glen Haven Memorial Park
          Beverly Hills
          Forest Hill Funeral Home and Memorial Park
          Forest Hill Cemetery
          Valhalla Memory Gardens
          Lincoln Memorial Cemetery
          Roselawn Memorial Gardens
          Roselawn Memorial Park
          Lakeview Memorial Park
          Woodlawn Cemetery
          Forest Lawn Cemetery
          Garden of Memory Muncie
          Gill Funeral Home
          Forest Lawn Funeral Home
          Covington Memorial Funeral Home
          Chapel Hill Funeral Home
          Forest Lawn Memorial Park
          Highland Memory Gardens
          Cedar Hill Cemetery
          Highland Memory Gardens
          Southwoods Memorial Park
          Montgomery Memorial Park
          Good Shepherd Memorial Park
          Valhalla Memory Gardens & Crematorium
          Covington Memorial Gardens
          Calvary Cemetery & Crematorium
          Sunset Memorial Park
          Springhill Memory Gardens
          Hill Crest Burial
          Columbia Memorial Park
          Shenandoah Memorial Park
          Cornerstone Family Services, Inc.
          Sunset Memorial Park
          Woodlawn Memorial Gardens, Inc.
          StoneMor Cemetery Products
          Crown Hill Cemetery
          Resurrection Cemetery
          Pleasant View Cemetery
          Business Management:
          Ms. Albertina Hodge, Administrator
          Mr. Austin So, Chief Legal Officer
          Mr. Joe Redling, CEO
          Mr. Marty Good, Senior Director
          Ms. Lindsay Granson, Vice President of Sales and Marketing
          Mr. James S. Ford, COO
          Mr. Mark L. Miller, Vice President/CFO

          Additional Contact Information

          Principal Contacts
          Ms. Albertina Hodge, Administrator
          Mr. Joe Redling, CEO
          Customer Contacts
          Mr. Marty Good, Senior Director
          Fax numbers
          Primary Fax: (215) 826-2853
          Other Fax: (215) 826-2933
          Other Fax: (301) 568-1645
          Additional Phone Numbers
          Other Phone: (717) 545-3777
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          Additional Websites
          Website 1

          Licensing information

          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

          Additional Information

          Business Categories
          Funeral Services

          More Resources

          BBB Reports On: Known Marketplace PracticesOverview of Ratings

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