We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          CubeSmart has 717 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CubeSmart

              5 Old Lancaster Rd Malvern, PA 19355-2132

            • U-Store-It

              10121 Warren Pkwy Frisco, TX 75035-6012

            • CubeSmart

              1019 W Dallas St Houston, TX 77019-4638

            • CubeSmart

              10401 Broadway St Pearland, TX 77584-7877

            • CubeSmart

              11616 Beamer Rd Houston, TX 77089-2349

            Business ProfileCubeSmart

            Storage Units
            HeadquartersMulti Location Business

            Additional business information

            Additional Info:
            The Better Business Bureau contacted the company due to consumer complaints alleging that consumers who contracted to store belongings in units had their belongings damaged by water infiltration, mold, and rodents and rodent feces. Many consumers claimed the company charged fees that were not applicable to them, such as late fees and truck fees. Consumers also stated they were not receiving refunds due to them.  The BBB requested a response on what may have been the cause and any remedies planned.  As of April 27, 2020, the business has not responded to the BBB. 
            See all additional business information

            Contact Information

            5 Old Lancaster Rd

            Malvern, PA 19355-2132

            Get Directions
            Visit Website

            Customer Reviews

            This business has 0 reviews

            Be the First to Review!

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers self-storage facilities

            Products & Services

            Small, Medium and Large Storage Units

            Household and Personal Storage
            Vehicle and Car Storage
            Boat Storage
            Business Storage
            RV Storage
            Motorcycle Storage
            Some facilities offer special features like moving carts, roll-up doors, and drive-up access storage units

            Business Details

            This is a multi-location business.

            Find a Location

            CubeSmart has 717 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CubeSmart

                5 Old Lancaster Rd Malvern, PA 19355-2132

              • U-Store-It

                10121 Warren Pkwy Frisco, TX 75035-6012

              • CubeSmart

                1019 W Dallas St Houston, TX 77019-4638

              • CubeSmart

                10401 Broadway St Pearland, TX 77584-7877

              • CubeSmart

                11616 Beamer Rd Houston, TX 77089-2349

              Headquarters
              5 Old Lancaster Rd, Malvern, PA 19355-2132
              BBB File Opened:
              10/24/2005
              Years in Business:
              26
              Business Started:
              5/1/1998
              Business Started Locally:
              5/1/1998
              Alternate Business Name
              • Upshur Street LLC
              • United Stor All - Manassas
              • Uptown Self Storage
              • Urban Self Storage
              • Brunswick Self Storage
              • Boston Seaport Self Storage
              • Acorn Self Storage
              • East Frederick Self Storage
              • Canton Self Storage
              • Annapolis Self Storage
              • Premium Self Storage
              • Your Storage Solution
              • Bee Safe Storage
              • NJ Self Storage
              • Storage Bin
              • Rent-A- Space Self Storage
              • Dominion Self Storage
              • StorSmart
              • Lock Tyte Self Storage
              • CubeSmart
              • CubeSmart Self Storage
              Business Management
              • Ms. Jessica Shellaway, Director of Marketing
              • Ms. Brianne M. Jackson, Paralegal
              • Mr. Christopher P Marr, President
              • Mr. Micheal Jacoby, CEO
              • Mr. Steve Gallagher, Controller
              • Ms. Jeannie Cox, Company Contact
              • Ms. Dana Johnston Toolan, Communications Specialist
              Contact Information

              Principal

              • Mr. Christopher P Marr, President
              • Mr. Micheal Jacoby, CEO

              Customer Contact

              • Ms. Dana Johnston Toolan, Communications Specialist
              Additional Contact Information

              Fax Numbers

              • (610) 293-5721
                Primary Fax
              • (703) 361-0551
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              0 Customer Reviews

              What do you think? Be the first to review!

              How BBB Processes Complaints and Reviews

              Start a Review

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.