Business ProfileforEspresso Yourself

The BBB investigated this company due to the number and type of complaints filed against it by consumers.  The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company in reviews filed on review sites.  The BBB also reviewed docket listings in Philadelphia courts to determine if there have been lawsuits filed against it and we found none.  Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation.
Consumers have complained about this company's failure to do proper repairs to coffee machines. Consumers state they send coffee machines to be repaired and pre-pay for the repairs which can be a few hundred dollars. Many are told that the part requiring replacement is back ordered and it is a long wait.  Customers claim they receive machines back not working or some don't receive their machines back at all.  Consumers have been promised refunds when machine is  not repairable but never receive the refund.  As part of the BBB's investigation, we asked the company about its policies concerning these issues including how consumers are notified of anticipated delivery times, policies regarding back-order circumstances, and the policies concerning delivery of damaged or substandard items.  The company's owner called and stated they are not obligated to answer the BBB and he does not have time to answer complaints filed nor reviews.