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          Additional Information

          Not BBB accredited

          Medical Air Mattress

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          This is a multi-location business.

          Find a Location

          Medical Air Mattress has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Medical Air Mattress

              1758 Allentown Rd Unit 188 Lansdale, PA 19446-4053

            • Medical Air Mattress

              340 Middle Park Dr Souderton, PA 18964-2251

            Location of This Business
            1758 Allentown Rd Unit 188, Lansdale, PA 19446-4053
            Email this Business
            BBB File Opened:
            7/12/2007
            Years in Business:
            15
            Business Started:
            12/28/2008
            Business Incorporated:
            12/28/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • I.D.T Marketing Medical Group , LLC
            • Medicalairmattress.com
            Business Management
            • Ms. Sarah Thanel, Owner
            • Mr. Bill Robert Thanel, Owner
            Contact Information

            Principal

            • Ms. Sarah Thanel, Owner
            • Mr. Bill Robert Thanel, Owner

            Customer Contact

            • Ms. Sarah Thanel, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Additional Business Information
            Additional Info
            The BBB investigated this company due to the number and type of complaints filed against it by consumers.  The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company in reviews filed on review sites.  Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation.
            Consumers have complained about this company's delays in delivering ordered mattresses. Consumers complain that they pay for expedited shipping but do not receive mattress overnight, but instead have waited over a week. Consumers state they do not receive owed refunds for the extra shipping charge. Some consumers have returned items and have not received refunds. Consumers have also stated that the business will no longer take their calls when they are due a refund.  As part of the BBB's investigation, we asked the company about its policies concerning these issues. The business has not responded. 

            Payment Methods
            • American Express, Visa, Mastercard, Discover
            Refund and Exchange Policy
            • We will except equipment back if there is a problem with manufacturing ONLY unused. This is medical equipment for people with open wounds. Once the equipment is used we can not re-sell and must destroy the inventory due to health regulations. We state this on our website. It is for the safety of our customers. If an item is defective we will work with the customer to resolve the issue. 
            Business Categories
            Medical Equipment

            Contact Information

            1758 Allentown Rd Unit 188

            Lansdale, PA 19446-4053

            Get Directions
            Visit Website
            Email this Business
            (800) 725-9230

            Accreditation

            This business is not BBB Accredited

            Years in Business: 15

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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