Business Profilefor918 Pool Guys
Current Alerts For This Business
There have been 5 complaints filed against the business since May of 2017, the pattern contained in the complaints reflect the following concerns:
1) Contract Issues: contracted project not completed; parts paid for, but not delivered; defective equipment installed (not new as per agreement).
2) Guarantee / Warranty Issues: consumers allege the business does not honor terms of warranty/guarantee
2) Communication Issues: poor or nonexistent communication with business
BBB has concluded from the business's response to complaints that issues that were contracted to be repaired were not and although the business is willing to re inspect the issues, they are charging consumers service fees in order to do so. Furthermore, the business alleges that consumers owe a "past due balance" on work that is not completed or not satisfactory; the business has indicated they will not return to complete work until the consumer pays the "past due balance" or additional money.
BBB received the following statement October 31, 2018 from Kyle Tilley, the project manager for 918 Pool Guys, in response to our request:
"The 918 pool guys is permanently closed. We handled all of our jobs professionally and stood behind all of our work. All of the complaints are simply due to an ex wife of an employee causing problems and customers who simply just won't pay their bill and that is the only reason any of our jobs are incomplete is because of non payment."
BBB reviewed the company website in November of 2018 and found the site appeared fully operational. Potential customers are able to submit requests to the company for estimates. BBB found there was no indication of 918 Pool Guys being out of business on the website.
According to the Oklahoma Secretary of State website, as of November 6, 2018, the business entity is still in existence.
https://www.sos.ok.gov/corp/corpInformation.aspx?id=1912611002
BBB encourages consumers to use extreme caution when engaging with this business.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1295 W Keeling Ave, Sapulpa, OK 74066-8034
- BBB File Opened:
- 5/15/2017
- Business Management
- Mr. Kyle Tilley, Project Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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