Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning service issues. Concerning unauthorized and not acquired about loans being deposited into consumers accounts and also having relatively high interest rates. On July 14th, 2022, BBB submitted a written response to the company encouraging them to address their pattern of complaints. As of July 21st, 2022, the business responded stating that they have planned improvements to their automated phone system, expanding staffing for customer service, and is exploring adjustments to their hours of operation. They did not comment on the exact problems causing the pattern of complaints.
Important Information
Additional Info
"In July, 2022, the BBB investigated WithU Loans business practices. This investigation was prompted by a large volume of complaints. Concerning high interest rates and depositing loans into consumers account without them inquiring about a loan with this business. On November 8th, 2022, the BBB sent an email to WithU Loans with the following questions
1.) Can you tell me a little bit about your interest rates?
2.) Consumers report receiving a loan from you business without inquiring about a loan. Can you tell me a little bit about these type of situations?
3.) How can you deposit a loan into a consumers account without their knowledge or them agreeing to the loan?
4.) How often are consumer required to pay an installment?
5.) Can a consumer request their installment be due on a different date?
BBB did not receive a response. Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business model. "
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