About

Local BBB:

BBB Serving Greater Cleveland

BBB File Opened:

2/18/2005

Business Started:

3/24/1989

Business Incorporated:

8/22/1991

Type of Entity:

Corporation

Business Management:

Ms. Katrina Swierczek, CMO

Support Department

Stacy White

Additional Information

Refund and Exchange Policy

Shipping Center
After You Place Your Order
Delivery Options
Pickup Options
Shipping Fees
Shipping Destinations
Shipping and Delivery Times
Order Tracking
Preparing For Delivery
What To Do In Case Of Damage
Return and Replacement
30-Day Return Policy
Manufacturer's Warranty
Shipping Liability

General Shipping Information

All delivery dates are estimated, we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply).There is no delivery on weekends and holidays.
It is very important to provide us with your best contact number, so we or the freight company can reach you during the day – usually, a cell phone number is the best option. This will assure speedy communication, and a fast delivery.
After You Place Your Order

Most of our orders are shipped out within 1- 5 business days after the payment is received, with the estimated transit time ranging from 1- 10 business days. We ship LTL orders (skids) with the most reputable national carriers like Fedex Freight, USF Holland, R&L, Estes and others. Smaller orders we ship with UPS, Fedex or the Postal Service. Orders provided with different billing and shipping address may require additional verification before shipping. 
Right after shipment, we will email you a confirmation with the name of the freight carrier as well as a tracking number and a website where you can track your order.  When your order/materials arrive at the local freight terminal, a freight company representative will contact you to schedule a day and time of delivery. You can also contact the freight carrier to arrange a delivery (use the carrier name and your tracking number we provided you in our shipping confirmation). We are asking to provide us with your best contact number, so we or the freight company can reach you during the day– usually, a cell phone number is the best option. This will assure speedy communication, and a fast delivery.
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Delivery Options

Residential Delivery
All residential delivery orders are curbside delivery. You will be contacted by the freight company via the phone number you provided to us to set up a delivery time. Drivers are unable to enter your home and are not responsible for moving the materials inside the home. Shipping of orders containing 15 boxes and more will be scheduled with a lift gate service. Each box weights approximately 35 lbs, so be prepared and arrange for some help if necessary. Someone must be there to accept the delivery. Whoever accepts the delivery must check the outside of the cartons for proper quantity/damage before signing documents.
Inside Garage Delivery:
The driver will bring the skid inside your garage, but will not bring your order inside your home. Make sure there is free space inside your garage to place the skid. Moving items inside your garage to make space for delivered goods is not covered by this service. Be prepared to receive the shipment and make sure your driveway is free from all obstacles that may cause problems with delivery (standing cars, trash containers etc.)
Guaranteed Date of Delivery:
This is a premium freight service in which you tell us when you want your order to be delivered and we will schedule a date for delivery that's most convenient for you. Once your order is placed, our Freight Team Representative will call you to make an arrangement. You can also call us at 1-800-520-0961.
Business Delivery:
We can also ship to a location in a non-residential area (home businesses do not qualify). There must be a shipping dock or forklift on the property. Furthermore, the business must be open until 5p.m. local time. There is no prior delivery notification for commercial deliveries.
Terminal Pickup: 
You can collect your order from the closest local freight terminal. This is a great option if you live in an area that limits freight carriers or is a rural/city address hard to reach. It does not cover moving the items into your residence. Shipping will be priced the same as for commercial delivery. Contact us to check for the closest terminal location.
Customer Pickup:
You are welcome to pick up your order from our Willoughby, OH warehouse located at 3900 Ben Hur Ave, Ste 10 Willoughby, OH 44094. Please call 1-800-520-0961 if you have any further questions regarding location or business hours. All in-store purchases are subject to 7% Lake County Sales Tax.
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Pickup Options

You can place your order online and schedule a pickup from our warehouse located at 3900 Ben Hur Ave, Ste 10 Willoughby, OH 44094. Our work hours for pickup are M - F: 9 AM - 5 PM and Sat: 9 AM - 3 PM. Our warehouse is located at 3900 Ben Hur Ave, Ste 10 Willoughby, OH 44094. Please call ahead at 1-800-520-0961 to make arrangements for warehouse pickup.
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Shipping Fees

Flat Fee Shipping Rates
We offer flat rate shipping rates to 48 US States. Orders are shipped as residential, curbside delivery with a lift gate service. Moving your order inside (garage, home, basement etc.) is not included - call us to quote & arrange inside garage delivery if you are interested. Usually freight orders are expedited within 1- 5 business days from our warehouse with an estimated 1- 10 business days of transit time.
Flat rate does not include areas:
Restricted access / driveways
Rural areas where standard delivery can not be scheduled
Downtown New York, Chicago and other major cities
Islands and areas with no bridge access to the main land
Please call us at 1-800-520-0961 to quote shipping cost for above locations.
Free Shipping on Flooring
On selected products we offer free residential shipping to 48 US States. Very often there is a minimum purchase required to apply. Orders are shipped as residential, curbside delivery with a lift gate service. Moving your order inside (garage, home, basement etc.) is not included - call us to quote & arrange inside delivery if you are interested (additional fee will apply).
Shipping of the Smaller Orders (Under 5 boxes)
Smaller orders we ship as a one or more bundles via Fedex , UPS Ground or USPS. Usually orders are expedited within 1- 5 business days after you payment is received, with the transit time ranging from 1- 10 business days. Your order will be dropped off at your doorstep. Signature is not required. Moving your order inside is not included. There is no delivery on weekends and holidays.

Free Shipping on Underlayment
Underlayment is shipped free of charge to 48 US States. Orders will be shipped via Fedex, UPS Ground or USPS. Normally we ship out within 1- 5 business daysafter you payment is received, with the transit time ranging from 1- 10 business days. Your order will be dropped off at your doorstep. Signature is not required. Moving your order inside is not included. There is no delivery on weekends and holidays.
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Shipping Destinations

Currently we ship to the 48 contiguous US States.
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Shipping and Delivery Times

Most of the orders is shipped out within 1- 5 business days with an estimated 1- 10 business days of transit time.
All delivery dates are estimated, we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply).There is no delivery on weekends and holidays.
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Order Tracking

Right after shipment, we will email you a confirmation with the name of the freight carrier as well as a tracking number and website where you can track your order. The freight company will contact residential delivery customers when material arrives at the local freight terminal to schedule a delivery date and time. You may also contact the freight carrier in advance to arrange delivery and confirm the time.
For terminal pick up orders, we provide the terminal address and contact phone number. Normally, the freight terminal representative will call to notify you once your order has arrived in the terminal to arrange pickup. We encourage our customers to track the delivery status, and when necessary, contact the terminal to arrange pick up.
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Preparing for Delivery

When your order arrives, you must verify your order and sign the shipping documents confirming that everything is received in a good order.
Before you sign delivery driver's paperwork, please inspect the shipment for accuracy and any potential shipping damage that may have occurred. Conduct a thorough visual inspection of the outside of the shipping plate and note all issues, no matter how small, on the driver's delivery receipt.
If shipping damage is discovered at the time of delivery, note any issues on the driver's delivery receipt. Contact Bestlaminate right away, so we can take care of it. We've had excellent service from our freight companies in the past and we trust that your delivery will be handled as expertly as possible.
If shipping damage is discovered after you have signed for the item in good order, you are responsible for filing an insurance claim with the freight carrier within 24 hours of the shipment's arrival. Feel free to contact us with any questions on how to do this step.
Call our Customer Service Department at 1-800-520-0961 during work hours Monday- Friday 8am - 8pm , Saturday 9am - 5pm, Sunday- Closed (EST); or email us anytime at support@bestlaminate.com.
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What To Do In Case of Damage

If shipping damage is discovered at the time of delivery, do not refuse the order. Note any issues on the driver's delivery receipt and contact Bestlaminate at 1-800-520-0961 right away. Customer Service Team is here to help you Monday- Friday 8am - 8pm , Saturday 9am - 5pm, Sunday- Closed (EST), or you can email us anytime at support@bestlaminate.com.
Follow our 1-2-3 Damage Policy:
STEP 1: Before you sign delivery papers make a note on delivery papers describing in details the damage. Be very specific in your damage details: damaged corners, crashed left side of the skid etc.
STEP 2: Take a pictures of any/all damage
STEP 3: Call us right away at 1-800-520-0961 or email us at support@bestlaminate.com the same day.
We will handle your problem with a great care and replacement or credit will be issued when needed. If a replacement is needed, we will do our best to expedite it as soon as possible. We ship all skid orders fully strapped, cornered and shrink wrapped. All orders leave our warehouse in a good condition, so if you notice the slightest damage, please make a note of it on delivery papers.
In rare situations, when a shipment is delivered in the conditions not described above (not strapped, no corners, no shirk wrap or loose boxes), please call us at 1-800-520-0961 before the driver leaves, this way we can decide what actions needs to be taken. If the damage is discovered after the delivery, please contact us as soon as possible for a timely resolution. We allow a 24 hour grace period after delivery to file any additional damage with us. Any damage discovered after delivery will be subject to a claim approval by freight carrier. If shipping damage is discovered after you have signed for the item in good order, you are responsible for filing an insurance claim with the freight carrier within 24 hours of the shipment's arrival.
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Return and Replacement

We do care about your satisfaction. This is why we will do our best to resolve any problem the best we can. Every customer can count on a great service, prompt communication, and fair resolution. If you receive a product you are dissatisfied with, simply call us toll-free at 1-800-520-0961. One of our customer service representatives will provide you with information about obtaining a refund, repair or exchange for the item under our 30-Day Return Policy, as well as instructions on handling your return. Please have your invoice ready when you call.
Return or Exchange:
If you received your order and you are not satisfied with the product, you may exchange or return it within a 30 day period from the date of the purchase. Bestlaminate does not accept returns after 30 Days of Purchase. Returns or exchanges are not permitted on opened boxes or special orders unless the product is defective, a close-out, an odd lot, a final sale, a special deal, or a clearance item for any reason, or flooring moldings. Returned product must be unused, in original packaging and have been properly stored. Installed product is considered accepted by Buyer and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. All returns must be pre-approved by Bestlaminate.
To arrange a return or exchange, please call our Customer Service at 1-800-520-0961 or email us. Returned product must be prepared for return per Bestlaminate instructions to avoid potential damage during the transit. Once your return is received back in Bestlaminate warehouse, we will inspect it, and after approval, we will issue a refund.
Orders in Transit
All orders in transit cannot be cancelled and will be treated as a return.
Shipping:
Shipping charges are not refundable and you are responsible to ship the product back to us at your own expense. We offer flat fee return shipping rate of $159 for up to one skid returns. Returned product must be unused, in original packaging, and prepared for return per Bestlaminate instructions to avoid potential damage during the transit. The flat rate return fee is only valid within the 48 US States.
Shipping Errors or Damage:
If you are dissatisfied with your purchase due to a shipping error, missing item or damage to due to shipping, and you qualify for a return or exchange under Bestlaminate’s 30-Day Return Policy, please call us at 1-800-520-0961 within three days of receiving the item to report the issue.
Refund:
We will not issue a refund on used, damaged or open box products.
For refunds:
Cash or Check Purchases: A refund will be by check within 3-5 weeks
Credit or Debit Card: A refund will be by the original form of payment within 3-7 business days.
Store Credit or Gift Card Purchases: A refund will be given in the original form of payment. Store credit will need to be used within 90 calendar days.
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30-Day Return Policy

We hope you love what you ordered, but if something isn't right, let us know.
We'll exchange your item for something new or refund your money. You can return your products within 30 days from the date of your purchase for a full refund of the purchase price minus shipping cost.
Original shipping charges are not refundable and you are responsible to ship the product back to us at your own expense. We offer a flat return shipping rate of $159, limited to up to one skid shipment. If you return more than one skid of flooring, contact us to quote your return shipping cost. The flat rate return fee is valid for 48 US States only. Returned product must be unused, in original packaging, and prepared for return per Bestlaminate instructions to avoid potential damage during the transit. Bestlaminate does not accept returns after 30 Days of Purchase. Returns or exchanges are not permitted on opened boxes, special orders unless product is defective, close-outs, odd lots, final sales, special deals, clearance items, and flooring moldings. All returns require original invoice.

If you have questions, contact Customer Care toll-free at 1-800-520-0961 or by email at support@bestlaminate.com.

Business Categories

Retail Floor Materials