About
Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:United States of America Federal Trade Commission East Central Region v. Robert Gresser, President Gresser Funeral Home
The Federal Trade Commission sent warning letters to 39 funeral homes across the country after investigators conducted the agency’s first undercover phone sweep and discovered several violations of the Funeral Rule, including funeral homes that failed to provide accurate pricing information or failed to give out price information entirely.
The Funeral Rule gives consumers important rights when making funeral arrangements, including requiring that funeral homes must “tell persons who ask by telephone about the funeral provider’s offerings or prices any accurate information from [their] price lists…. and any other readily available information that reasonably answers the question[s].”The Federal Trade Commission (FTC) is accusing Gresser Funeral Home of violating the Funeral Rule by providing inconsistent pricing information over the phone.
FTC staff has obtained information that, in June 2023, during undercover calls placed by the FTC, Gresser Funeral Home did not provide accurate information over the telephone in response to questions about their offerings or pricings. In particular, Gresser Funeral Home:
• Failed to provide accurate information about your prices or services. Specifically, on two occasions, and they provided materially different prices for the same goods and services on each call.
The FTC urges prompt remedial action to make sure Gresser Funeral Home and its staff provide accurate information over the phone about its prices and offerings.
The FTC can impose up to $51,000.00 per violation for repeated offenses.
Business Details
- Local BBB:
- BBB of Akron
- BBB File Opened:
- 5/22/2009
- Business Started:
- 1/1/1944
- Business Started Locally:
- 1/1/1944
- Business Management:
- Mr. Jon Gresser, Treasurer/Secretary
Additional Contact Information
- Fax numbers
- Primary Fax: (330) 682-5503
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Referral Assistance
- Ohio State Embalmers & Funeral Directors
77 S High St Fl 16
Columbus OH 43215 - Business Categories
- Funeral Homes
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.