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          Additional Information

          Community Choice Financial, Inc.

          View full profile

          This is a multi-location business.

          Find a Location

          Community Choice Financial, Inc. has 583 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            5165 Emerald Pkwy Ste 100, Dublin, OH 43017-1063
            BBB File Opened:
            7/12/1990
            Years in Business:
            37
            Business Started:
            1/1/1987
            Business Incorporated:
            4/6/2011
            Accredited Since:
            2/24/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cash 1/Buckeye Title Loans
            • easymoney
            • Cash Central/Insight Capital
            • Money 2 Go
            • Checksmart/First Virginia
            • Beneficial Lending Solutions of Utah, LLC
            • Buckeye Check Cashing of California, LLC/ Buckeye Title Loans of California, LLC
            • Buckeye Check Cashing of Florida, Inc.
            • Buckeye Check Cashing of Kentucky, Inc.
            • Buckeye Check Cashing of Michigan, Inc.
            • Buckeye Check Cashing of Tennessee, LLC
            • Buckeye Check Cashing of Texas, LLC
            • California Check Cashing Stores, LLC
            • Cash Central of South Carolina, LLC
            • CCF of Alaska LLC
            • CCF of Delaware LLC
            • CCF of Hawaii LLC
            • CCF of Idaho LLC
            • CCF of Kansas LLC
            • CCF of Louisiana LLC
            • CCF of Minnesota LLC
            • CCF of Mississippi LLC
            • CCF of Missouri LLC
            • CCF of Nevada LLC
            • CCF of New Mexico LLC
            • CCF of North Dakota LLC
            • CCF of Washington LLC
            • CCF of Wisconsin LLC
            • CCF of Wyoming LLC
            • CCFI Funding, LLC
            • Checksmart Money Order Services, Inc.
            • First Virginia Financial Services, LLC/ Buckeye Check Cashing of Virginia, Inc.
            • Hoosier Check Cashing of Ohio, LTD
            • Insight Capital, LLC
            • Direct Financial Solutions
            • California Check Cashing Stores
            • 1st Virginia
            • Buckeye Check$mart
            • California Check Cashers
            • Cash 1
            • Cash-A-Check
            • Check Cashing USA
            • Easy Money
            • Easy Title
            • Express PRA
            • Southwest Check Cashing
            • First Virginia Financial Services
            • Buckeye Title Loan
            • CCFI
            • CheckSmart
            • Buckeye Check Cashing of Illinois, LLC dba 1st Loans Financial
            • 1st Loans Financial (Buckeye Check Cashing of Illinois, LLC)
            • Buckeye Check Cashing of Michigan, Inc. dba CheckSmart
            • Cash Central
            • BUCKEYE CHECK CASHING OF FLORIDA, INC.
            • BUCKEYE CHECK CASHING OF FLORIDA II, LLC
            • Cash Central
            • Buckeye Check Cashing, Inc.
            • Check$mart
            • Check Smart
            • Express Consumer Loans
            • Buckeye Lending Solutions
            • Buckeye Credit Solutions
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Business Management
            • Ms. Bridgette Roman Esquire, General Counsel
            • Mr. William E Saunders, CEO
            • Mr. Kyle Hanson, President
            • Mr. Chad Streff, Vice President/Chief Technology Officer
            • Mr. Michael Durbin, CFO
            • Mr. Kurt Scheib, Vice President of Customer Service
            Contact Information

            Principal

            • Ms. Bridgette Roman Esquire, General Counsel
            • Mr. Kyle Hanson, President

            Customer Contact

            • Mr. Kurt Scheib, Vice President of Customer Service
            • Ms. Ronda Webb, Manager of Customer Relations
            Additional Contact Information

            Fax Numbers

            • (614) 798-5921
              Primary Fax
            • (804) 501-2415
              Other Fax

            Phone Numbers

            Website Addresses

            Additional Business Information
            Additional Info
            Prior to September 10, 2021,  BBB published 25% of complaint details, as a representative sample of complaints for this business, consistent with national BBB policy.
            Additional Info
            The scope of this BBB business profile concerns Community Choice Financial, Inc. and its family of companies and locations nationwide including
            Serving Area

            We service the following area(s): Central OH - 21 Counties of Central Ohio, Central OH - 21 Counties of Central Ohio

            • DELAWARE County, OH
            • UNION County, OH
            Products and Services
            Loans, check cashing and pre-paid debit card

            Alerts

            See What BBB Reports On

            Government Action: BBB reports on known significant government actions involving business’ marketplace conduct:

            California Commission of Business Oversight V. California Check Cashing Stores, LLC
            On Jan. 22, 2019, the California Department of Business Oversight and California Check Cashing Stores, LLC, finalized a settlement executed in a consent order that resolves the state’s findings that the company overcharged interest and administrative fees, and the state’s allegations that the company made false, misleading or deceptive statements in its advertising; overcharged about $700,000 in 3,000 payday loan transactions; allowed borrowers to take out a new loan before an old loan was paid off; and deposited some borrowers’ checks before the due date specified in the loan agreements without their written authorization. In the consent agreement, the company stated the it disagreed with the state’s determinations, but desired to resolve the matter amicably without the necessity of a hearing or other litigation. California Check Cashing Stores is a subsidiary of Direct Financial Solutions, LLC, which is owned by Community Choice Financial, Inc.

            Under the settlement, Check Cashing Stores, LLC agreed to pay $105,000 in costs and penalties, and refund approximately $100,000 for 1,200 consumer loans, and refund  and approximately $700,000 for 3,000 payday loan transactions. For more details you may wish to review information available at these links: http://www.dbo.ca.gov/Press/press_releases/2019/CCCS-press-release-FINAL-1-22-19.asp and http://www.dbo.ca.gov/ENF/pdf/2019/CCCS-Consent-order-1-22-19.pdf or contact the California Department of Business Oversight’s Consumer Call Center at 916-327-7585 or toll-free at 1-866-275-2677.
             

            Alert

            "Community Choice Financial is aware of attempts to fraudulently use the Community Choice Financial name in advance fee loan scams. One or more individuals, with no affiliation to Community Choice Financial, claiming to be doing business as Community Choice Financial solicits consumers across the country approving them for loans. Consumers are asked to pay a fee using a prepaid card, then scratch off the serial number on the back and share it with the scammer. The scammer withdraws all the money from the prepaid cards.

            Community Choice Financial takes this and other fraudulent activity very seriously and recognizes that attempts to contact or solicit personal information from consumers constitutes illegal activity. Community Choice Financial never directs its customers to purchase prepaid cards nor does it direct its customers to prepay any fees associated with an extensions of new credit. Customers may report suspicious activity to Community Choice Financial by calling 855-252-4305.

            Community Choice Financial works with authorities to investigate these activities. If you receive a phone call matching the description above, Community Choice Financial encourages you to report the fraudulent activity to your local authorities. 

            BBB also encourages you to submit a report to BBB Scam Tracker https://www.bbb.org/scamtracker/us"

            Contact Information

            5165 Emerald Pkwy Ste 100

            Dublin, OH 43017-1063

            Get Directions
            Visit Website
            (800) 837-0381

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM

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            Accreditation

            BBB accredited business

            Accredited Since: 2/24/1998

            Years in Business: 37

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

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